Delivery and Returns


Delivery Information

All orders are shipped from 320 Victoria Road, Rydalmere, NSW 2116.

Your order can be delivered to anywhere throughout Australia by standard road freight. Delivery is a flat $7.50 to anywhere in Australia.

Deliveries should arrive from 2-5 days after your order is placed. Please allow extra time for delivery to western states. Additional delivery time may result for heavy of bulky goods.

Delivery Addresses

We do not under any circumstance issue instructions to our couriers to leave deliveries unattended when no one is at the delivery location.


Returns

Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.  Your Rights under the Australian Consumer Law - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind returns

Although not obligated to do so, at Jaycar Electronics we appreciate that you may have second thoughts about your purchases and will give a 'Change of Mind' refund if goods* purchased from our store are returned within 14 Days. For 'Change of Mind' purchases, goods can only be accepted back for refund or exchange in "as sold" condition including undamaged original packaging, complete instruction books, manuals, accessories, etc. If freight expenses of any type have been incurred, these are not refundable. Jaycar does not provide credit notes. Your Sales Docket must accompany all returns. *Note: Refunds on 'Change of Mind' purchases do not apply to books, batteries, headphones, health products, semiconductors, computer software, all recordable media, some tools and non-multimeter test equipment (including cathode ray oscilloscopes), step-down transformers (240-100V), light globes, aerosols, constructed kits, wire purchased by the metre, some party lighting and associated products.

How to return an item purchased on our ebay store

Items purchased through our EBAY store can only be returned via mail at your expense to our head office at 320 Victoria Road Rydalmere, 2116.

Contact our customer service team to obtain an RA (Return Authority). All Returns lodged through mail must have an RA number or the packaged will be refused and returned to sender. Returns may take up to 14 working days to process. We recommend sending your returns with tracking so you can see when it has been delivered. Jaycar is not responsible for lost packages. Refunds will be issued back onto the same credit card or paypal account that was used to place the order. Please note Jaycar will not refund the original delivery fee unless products are determined to be faulty under the Australian Consumer Law.