 |
| Q:How can I track my order once it has shipped? |
|
| A:A tracking number was sent to you in your shipping confirmation email.
You can use that tracking number at UPS' website to track your order: http://www.ups.com
UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers)
1-800-782-7892 (International Customers).
It may take up to 24 hours before a tracking number is registered in UPS's syst |
| Q:What if I need to make changes on my order? |
|
| A:Please contact our Customer Support team at 877 GO KARMA, however we can't guarantee that we will be able to adjust your order. |
| Q:How do I change the address once the package is already in transit? |
|
| A:To change your address once the package is already in transit, please contact customer care to request the change. Our Customer service rep will contact the Shipping Company on behalf of you to process your request. |
| Q:What is signature confirmation? |
|
| A:Signature confirmation means your package needs to be signed for on delivery at your door..
If you decline to add Signature Confirmation, you give Shipping Service permission to leave the package in a place the courier judges to be suitable, such as inside a mailbox or screen door.
In the unlikely event that your package is not delivered success |
| Q:How do I re-route my package? |
|
| A:To re-route your package please contact customer care at 877 GO KARMA |
| Q:What forms of payment are accepted? |
|
| A:Credit Cards:
Master Card
Visa
Discover Card
American Express
JCB International
Other:
PayPal |
| Q:How do I use PayPal? |
|
| A:How do I use paypal? PayPal is a service that enables you to send money to Karmaloop from your checking or credit card or account. If you wish to sign up for a free personal PayPal Account, please visit their website: http://www.paypal.com/ ECHECK An eCheck is a Paypal transaction that is made with an account that has a debit card uploaded to it. P |
| Q:How do I make a Return or Exchange? |
|
| A:To make a return or an exchange with Karmaloop, you must create a Return Authorization Number. You can do that by clicking on the link below and following the instructions:
www.karmaloop.com/returns
Packages received without a Return Authorization Number will NOT be accepted.
If you have any trouble creating your Return Authorization Number, please contact customer service. |
| Q:Do I have to pay shipping for my return item? |
|
| A:Yes, you will be responsible for getting the item back to us. But any exchange items sent back to you will be sent for free. |
| Q:Can I have a refund if I return an item? |
|
| A:Yes, but only if your return request is made within 14 days of your original order.
Sale items are NOT eligible for refunds. |
| Q:It says "invoice not found" when I try to process an RA#, what should I do? |
|
| A:Please make sure that you are entering your information exactly as it appears on your invoice or in your order confirmation email. Any typos or errors that you made while placing the order will be reflected in our system as the correct information.
If your zip code was received in the �plus 4� format (ie: 02108-XXXX) you will have to enter it that way for our system to recognize it. |
| Q:How can I check my return status? |
|
| A:ou will be emailed when your returned item arrives to our warehouse.
We will notify you again (within 5 business days) when your return or exchange has been completed.
Please contact Customer Service for further information about your return.
Email: returns@karmaloop.com
Phone: 1-877-GO KARMA
Hours: Monday-Friday: 9am-12am EST
Saturday : 12pm-7pm EST |
| Q:How long will it take for my return to be processed? |
|
| A:Once we have received your return at our warehouse, it should take approximately 10 business days to complete.
If you have any questions about your return status, please contact customer service.
Email: returns@karmaloop.com
Phone: 1-877-GO KARMA
Hours: Monday-Friday: 9am-12am EST
Saturday : 12pm-7pm EST |
| Q:What is Karmaloop? |
|
| A:Karmaloop is an online re-seller of name brand underground streetwear & fashion. We are located in Boston, Massachusetts. |
| Q:How can I reach someone at Karmaloop? |
|
| A:Customer Service:
Monday-Friday: 9am-12am EST
Saturday : 11am-8pm EST
Sunday : 11am-8pm EST
1-877-GO KARMA.
questions@karmaloop.com |
| Q:Do you offer combined shipping rates? |
|
| A:Unfortunately, our store does not offer any combined shipping rates. All items will need to be purchased individually. |
| Q:I don't see my size in stock, how can I get it? |
|
| A:We do not normally have immediate plans to restock items once they sell out, but check back on the store as we add new items every day! |
| Q:How can I get the specific size of an item? |
|
| A:Our general sizing and fit info is featured on the Sizing Page for both guys and girls |
| Q:Will I receive a tracking number? |
|
| A:When your package is shipped out you will receive an email with a tracking number.
You can also track your shipment through UPS's website: http://www.ups.com
All orders shipped to PO boxes and APO addresses are shipped using USPS and will not have tracking numbers. |
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