Returns will be refunded after the warehouse has inspected items and declares the items are in their original condition.
All returns must have a return label on the package with a RMA number. We recommend customers receive a tracking number when sending back returns.
Once an RMA is processed, the items must be shipped out immediately. Domestic packages need to be received within 2 weeks of the date the RMA was created. International packages need to be received within 3 weeks of the date the RMA was created.
You may return an item within the first 14 days after receipt so long as the items are in the original condition for a full refund, this excludes bargain items.
You may exchange an item within 30 days of receipt for another item or store credit.
Items bought at 40% off or over are eligible only for exchanges, unless noted in the product description.
No refunds are available for sale items. Only exchange or store credit
Products must be in the condition you received them and in the original box and/or packaging.
Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective.
A Separate box should be used to ship shoes/sneakers back with the original box inside. The Original box cannot be used as packaging for shipping.
Items worn, with stains cannot be returned. If you do ship such items, Karmaloop will not be responsible for processing and returning such items.
Shipping & handling is not refundable for returns.
Gift Certificates are not refundable
There will be a $5 processing fee for items returned without the RMA (Return Authorization) number.
There will be a $5 processing fee for items returned to our corporate offices in Boston instead of our Warehouse in Ohio.
Price Adjustment Policy
Karmaloop offers a one time price adjustment for orders which have been returned within 14 days of their purchase date. Please note that price adjustments cannot be made on warehouse sale items or final sale items.
Shoe Return Policy
We accept returns for shoes 14 days from the date of receipt only if there is a defect in the shoe, or if they are unworn. Shoes returned between the 14th - 30th days of receipt would be eligible for Store Credit only. Any shoe that has wear on it without a defect can NOT be returned. A refund will not be granted for items which are returned with obvious wear or when footwear packaging is damaged and Karmaloop is not responsible for returning the shoes to you. This will be determined by the Karmaloop staff. All returns must come with the original shoe box.
DO NOT use the shoe box as the shipping box because they would be damaged in transit. Any returns without the original shoe box or with damage shoe box will not be accepted.Â Please contact customer service if you have any questions prior to processing a return.Â
Karmaloop does not accept returns on swimsuits.
Karmaloop does not accept returns on underwear and intimates.
Toy Return Policy We do not accept Toy returns for non-defective merchandise. We cannot issue refunds, credits, or exchanges for a different Toy item. If your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we'll be happy to exchange it for a non-damaged item. You must contact us within TEN (10) DAYS from the date of purchase.