The shoe industry does not have consistent standards that apply to all shoe stores, brands and shoes. To reduce the risk of our shoes not fitting your child, we recommend you measure your child's feet before ordering, as the size may not correspond directly with your child's typical size.
For actual insole length of each pair of shoes, please refer to the specific shoe advertisement on our webpage.
How to measure your child's feet:
- Stand your child barefoot on a piece of paper.
- Draw a line at the top of the child's longest toe and at the heel of the foot. Repeat for the other foot. Measure both feet for accuracy, if one foot is larger, choose the larger foot.
- Use a ruler to measure the distance between the two lines. This is the measured foot length. The shoe inner length should be between 5mm to 10mm longer to account for growth and wiggle room (slightly more if socks are worn).
Risk Free 14 day Returns & Exchanges
We know you and your child will love your purchase from KidsLeatherShoes.com. However if your shoes don't quite fit your child the way you'd like, or even if they don't look as good as on our website, simply post them back to us in as new condition within 14 days, and our friendly staff will gladly provide you with a refund or exchange.
* To be eligible for a refund/ exchange the items must be unworn, undamaged and unmarked, and in their original packaging.
* We suggest your child tries the shoes on a carpeted floor to ensure there is no damage to the soles of the shoes.
* For change of mind returns, refund is for the shoe price only, the postage cost will not be refunded.
* Buyer to pay return postage.
* To initiate a return, contact us via email at: email@example.com
200% Refund Guarantee
* Available on select KidsLeatherShoes.com products – refer to individual item description.
* KidsLeatherShoes.com are so confident you and your child will love our shoes, if these aren't your child's favourite shoes for any reason simply post them back to us in as new condition within 14 days, and our friendly staff will HAPPILY refund 200% of the shoe price within 24 hours. Please note: 200% refund is of the shoe price only. You'll also appreciate buyer pays return postage for 200% refund returns.
* For exchanges, please confirm your required style/ colour/ size is in stock.
* Buyer pays return postage both ways.
* To initiate an exchange, contact us via email at: firstname.lastname@example.org
Faulty/ Damaged Items
* All our items go through a very stringent quality control process, both in the factory itself and before being dispatched from our Melbourne warehouse. In the highly unlikely event you experience a manufacturing fault on your new shoes, we will gladly provide you with a full refund (including postage costs) or a free exchange. For Faulty/ Damaged items all return postage costs will be paid by KidsLeatherShoes.com.
* To initiate a refund/ exchange, contact us via email at: email@example.com