We offer combined shipping on all orders! Any order placed will cost a total of $9.90 in shipping - whether it is 1, 2 or more items. To take advantage of combined shipping simply order the items as per normal and the flat rate shipping of $9.90 any size order will apply. If the total shipping cost of items from our store is more than $9.90 please continue with your order and then request a new invoice through My eBay.
All orders are shipped using Australia Post. Australia Post eParcel is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later tim
The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. It's a good idea for everyone, though, to have guidelines in place in case something happens.
Goods Arrived Damaged?
If for some reason your goods arrived damaged or inoperable, we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on 1800 332 934 or message us through the eBay messaging system. We want you to be 100% happy with your Kitchenware Direct purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle-free manner.
Have a Warranty Claim?
As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner.
Ultimately, every purchase needs to end on a note that satisfies you and we will take every step to ensure that.