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SINCERE THANKS TO ALL OUR LOVELY CUSTOMERS OVER THE LAST 14 YEARS! WE ARE CLOSING SOON DUE TO LIBBYS CONTINUED ILL HEALTH, WE HAVE A FAIR BIT OF STOCK TO PUT ON EBAY AS WE CLEAR OUT EVERYTHING SO PLEASE DO LOOK OUT FOR OUR LAST BARGAINS. WE THANK EACH AND EVERY ONE OF OUR BUYERS, WE ARE GOING OUT WITH OVER 41,000 POSITIVE FEEDBACKS WHICH IS A PRETTY GOOD RECORD! OUR DISABLED WORKERS HAVE BEEN RE-EMPLOYED ELSEWHERE AND MAYBE ONE DAY LIBBY WILL RE-OPEN THE STORE BUT FOR RIGHT NOW, IT'S GOODBYE AND GOD BLESS. Be sure to add us to your favourites list .

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RETURN POLICY:

WE UNDERSTAND THAT SOMETIMES THINGS WON'T SUIT! WE HAVE A FRIENDLY ATTITUDE SO PLEASE DO LET US KNOW!

AS OF THE 30TH OF AUGUST 2007 WE WILL NOW ACCEPT RETURNS. CONDITIONS APPLY*

EASY STEPS INSTRUCTIONS BELOW THESE CONDITIONS. PLEASE READ ALL OF THESE THEN FOLLOW THE EASY STEPS.

*I WILL ACCEPT RETURNS ON CLOTHING FOR ANY REASON BUT IN EXCHANGE FOR A STORE CREDIT ONLY PLUS YOU WILL BE CHARGED A RESTOCKING FEE TO THE VALUE OF 15% OF THE RETURN TO COVER EXTRA WORK AND ADMINISTRATION. THIS AMOUNT WILL VARY FROM ITEM TO ITEM. I DO NOT REFUND POSTAGE AND HANDLING FEES AS THESE ARE USED IN FULL AT THE TIME OF POSTAGE. THE BUYER IS RESPONSIBLE FOR THE POSTAGE COSTS BACK TO US. STRICTLY NO RETURNS ON LINGERIE OR SWIMWEAR UNLESS I HAVE SENT A COMPLETELY INCORRECT ITEM, THIS IS TO FULFILL EBAY REGULATIONS ON THESE ITEMS. NO RETURNS ON DVDS OR SOFTWARE UNLESS THE INCORRECT ITEM IS SENT.

PLEASE EMAIL ME TO GET A COSTING FOR RESTOCKING IF YOU WOULD LIKE IT.

 THE RESTOCKING FEE WILL BE TAKEN OUT OF YOUR CREDIT, YOU DO NOT NEED TO SEND ANY MONEY. YOU MUST USE YOUR CREDIT WITHIN 2 MONTHS OF RECEIVING YOUR CREDIT NOTE OR ON OR BEFORE THE EXPIRY DATE NOTED IN YOUR CREDIT NOTE (EXPIRY CAN VARY) WHICH I WILL SEND YOU VIA EMAIL ONCE YOUR ITEM IS RECEIVED. IF YOU NEED AN EXTENTION PLEASE DO LET ME KNOW!

IF YOU FAIL TO USE YOUR CREDIT BY THE EXPIRY DATE IT WILL EXPIRE AND BECOME VOID, IF YOU ALLOW THIS TO HAPPEN YOU WILL HAVE TO PAY POSTAGE FOR YOUR ITEM TO BE RETURNED, FAILURE TO PAY FOR THE ITEM TO BE RETURNED WILL RESULT IN THE ITEM BEING DONATED TO CHARITY AFTER 30 DAYS.

 YOU CANNOT GIFT OR GIVE YOUR CREDIT NOTE TO ANY OTHER BUYER. THE COSTS OF ANY POSTAGE/PACKING/HANDLING FOR THE ITEM TO BE RETURNED IS TO BE THE RESPONSIBILITY OF THE BUYER.

 IF THE ITEM IS LOST OR DAMAGED WHILE BEING RETURNED I WILL NOT BE HELD IN ANY WAY RESPONSIBLE SO I SUGGEST YOU EITHER SEND IT REGISTERED OR EXPRESS. ANY RETURNS MUST BE RECEIVED BACK WITHIN 15 DAYS OF POSTAGE IE. YOUR PARCEL WAS POSTED THE 10TH, YOU HAVE UNTIL THE 25TH TO RETURN IT TO ME IN THE SAME ORDER IT WAS SENT.

IF ANY ITEM RETURNED IS TOO LATE TO BE RETURNED, MISSING TAGS, OBVIOUSLY WORN, DAMAGED, STAINED, MARKED OR UNCLEAN IN ANY WAY OTHER THAN THE DESCRIPTION PROVIDED IN THE AUCTION DETAILS I RESERVE THE OPTION TO REFUSE THE CLAIM AND THE ITEM WILL BE RETURNED TO YOU AS A RETURN TO SENDER. EXCESSIVE AND CONTINUED RETURNS MAY BE REFUSED.

IF I HAVE SENT YOU A COMPLETELY DIFFERENT ITEM BY MISTAKE I WILL COVER POSTAGE BACK TO ME AND THE REASONABLE COSTS ASSOCIATED WITH GETTING THE CORRECT ITEM TO YOU.

EASY RETURN STEPS:

PLEASE REMEMBER:

1. EMAIL US TO LET US KNOW, CHECK THE RETURN POLICY AND AGREE WITH IT.

2. WRITE OR PRINT OUT THE ITEM NUMBER AND YOUR EBAY ID NAME, ENCLOSE IT WITH THE ITEM TO BE RETURNED. YOUR ITEM MUST BE IN "AS SENT" CONDITION. THIS IS NOT NEGOTIABLE.

3. POST YOUR ITEM TO US WITHIN 7 DAYS FROM ARRIVAL. WE STRONGLY SUGGEST EXPRESS OR REGISTERED POST.

4. WAIT FOR YOUR ITEM TO BE RECEIVED HERE. WE WILL TELL YOU WHEN IT GETS HERE.

5. WE WILL SEND YOU A UNPAID ITEM FORM FROM EBAY, IT WILL POP UP ON YOUR RECORD FOR ATTENTION WHEN YOU LOG INTO EBAY. IT WILL NOT EFFECT YOUR EBAY RECORD, GOOD STANDING WITH EBAY OR FEEDBACK RECORD BUT WILL LET EBAY KNOW YOU ARE RETURNING/HAVE RETURNED THE ITEM, PLEASE AGREE THAT YOU ARE RETURNING THE ITEM ON THE FORM AS NO CREDIT CAN BE ISSUED UNTIL THIS IS COMPLETED. IF YOU FAIL TO COMPLETE THIS FORM CORRECTLY I WILL REFUSE THE CLAIM.

6. WE WILL EMAIL YOU YOUR CREDIT NUMBER AND AMOUNT.

7. BUY GOODS TO THE VALUE OF YOUR CREDIT (OR MORE). LET US KNOW YOUR CREDIT NUMBER, WE WILL ADJUST YOUR INVOICE. YOUR CREDIT MUST BE USED IN IT'S ENTIRETY WITHIN ONE TRANSACTION (NOT SPREAD OVER SEVERAL) BUT COMBINED AUCTIONS WITHIN 24 HOURS OF EACH OTHER ARE OK! IF YOU DO NOT USE ALL OF YOUR CREDIT THE AMOUNT CAN BE PUT TOWARDS YOUR POSTAGE. ONCE POSTAGE IS COVERED ANY AMOUNTS REMAINING ON YOUR THE CREDIT NOTE WILL BECOME VOID SO PLEASE MAKE SURE YOU USE IT UP! ITEMS BOUGHT WITH A CREDIT NOTE CANNOT BE RETURNED TO GAIN ANOTHER CREDIT. PLEASE DO NOT DELAY IN USING YOUR CREDIT. THE CREDIT WILL BECOME VOID WITHIN 2 MONTHS  OF THE DAY IT WAS SENT (THE DATE ON THE EMAIL IT CAME IN).

8. IF YOU NEED HELP PLEASE ASK! REMEMBER THAT WE ARE NOT GENERALLY AVAILABLE TO ANSWER EMAILS 24 HOURS A DAY, 7 DAYS A WEEK, AND USUALLY NOT AT ALL ON WEEKENDS, PLEASE ALLOW AT LEAST 72 HOURS FOR A REPLY TO ANY EMAIL YOU SEND.

 

 


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