 |
| Q:What is your return policy on batteries? |
|
| A:We provide for a 90 day guarantee if the buyer is not completely satisfied with the purchase.
We will provide either replacement product or a full money refund, including your shipping cost! In both cases, we also cover all return shipping costs! |
|
| Q:Do you combine shipping for batteries? |
|
| A:Yes, we do combine shipping on multiple unit purchases. We provide a $2 discount on each additional unit purchased. |
|
| Q:When can I expect my battery order to arrive? |
|
| A:Shipping is generally next day, excluding weekend purchases which are shipped on Monday.
Delivery is typically expected within 10 business days.
Please be aware that delays by customs are outside of our control and may impact delivery speed. |
|
| Q:How much is the battery Shipping and Handling Charge? |
|
| A:Shipping and Handling on all batteries is a flat worldwide cost of $4.49, which includes insurance (Insurance is Not an extra cost!).
We also provide for a $2 discount on each additional unit purchased.
Further discounts are available for purchases of 5 or more units. Please contact us for a competitive quote. |
|
| Q:Do you ship batteries internationally? |
|
| A:Yes, we do ship worldwide however, due to competitive reasons, we are not allowed by the manufacturer, to ship to Hong Kong, Singapore or Taiwan at this time. Our apologies for any inconvenience.
We ship via Hong Kong Post International Registered Air Mail. A tracking/confirmation number is provided with each shipment. |
|
| Q:Do you offer Wholesale Orders on batteries? |
|
| A:Yes, we accept wholesale orders and offer very competitive pricing.
Further discounts are available for purchases of 5 or more units.
Please contact us at krowland@sympatico.ca for a competitive quote! |
|
| Q:How do I contact you if I have further questions? |
|
| A:We can be contacted via the ebay ask a seller a question link or by email at:
krowland@sympatico.ca |
|
| Q:What payment methods do you accept? |
|
| A:We currently accept only PayPal as our acceptable payment method. Payment can be made to our email address at krowland@sympatico.ca .
Unfortunately, we do not currently accept credit cards, personal cheques, money orders or bank drafts. |
|
| Q:Are the battery products offerred Original Equipment Manufacturer (OEM) product? |
|
| A:No the products are not OEM.
The products are brand new Cameron Sino Technology compatible replacement products. |
|
| Q:Is the battery products new? |
|
| A:Yes, the battery products we offer are new and come in retail packaging. |
|
| Q:Is there a warranty provided on the battery product? |
|
| A:Yes. A full 12 month manufacturers warranty is provide on our battery products. |
|
| Q:My battery has a problem and I need a replacement under warranty? |
|
| A:To take advantage of the 12 month warranty buyers would mail the product to:
Lickety-Split
Unit 4, 17/F., Ho Lik Centre,
66A Sha Tsui Road, Tsuen Wan,
Hong Kong
Indicate you are seeking a replacement battery due to problems and provide your return shipping address. The replacement will be shipped out as soon as the request is receive. |
|
| Q:Where are the battery products located and how would it be shipped? |
|
| A:Our battery products are warehoused and shipped out of Hong Kong.
Shipping is via Hong Kong Post. International Registered Air Mail is our standard shipping method, not regular air mail!
A tracking/confirmation number is provided for every shipment. |
|
| Q:Are tools provided with the product to assist in installation? |
|
| A:All iPod replacement batteries are shipped with a tool to assist with installation.
For all other battery types, a T5 Torx Driver, T6 Torx Driver, Philips and/or Slot Screw Driver can be provided with your order at no additional cost. Please indicate at time of order if you require one or more of these to be provided at no cost. |
|
| Q:If the product is returned, is there any restocking fee? |
|
| A:No. If the product is in need to be returned for whatever reason, within the 90 day guarantee period, we cover all return shipping costs and there is never a restocking fee! |
)
