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Frequently Asked Questions

BIDDING & BUYING
Your listings are single dress listings, What if I want to buy more dresses in the same style? Do you do wholesale?
I have place the bid on the wrong listing, it's not my size/colour, can you change the size/colour?
COMMUNICATION
I wrote several mails to you, but never get any reply, why?
When can I get the reply from you after sending an mail?
MERCHANDISE
I love the dress, is the AU size? I'm not sure it fits or not, do you have any suggestion?
I like your dresses, if the dress I got has quality issue, what shall I do?
The color of the dress is same as the listing photos?
Do you have this item in other sizes or colors?
SHIPPING
Do you combine shipping? If so what's the combined postage?
The shipping address in my Paypal and eBay is the old one, can you deliver the item to my new address?
How long will it take to arrive? Since I have not got the item yet till now.
PAYMENT
I have won the item days ago, why I got the unpaid case? since I still want to bid more dresses and want to pay for them together.
I do not have Paypal, do you accept other payment way? Such as cash, check/postal draft?
RETURNS
What is your return policy?
What is the Merchandise Credit?
FEEDBACK
I'm satisfied with this item, how do I leave the positive feedback?
I have got the item, but I'm not happy with it, what can I do ?
Your listings are single dress listings, What if I want to buy more dresses in the same style? Do you do wholesale?

Our listings are designed in a "One Dress One Listing" form. However, from time to time we have 24/50 dresses in a single listing, you can buy them on Buy It Now listing or Auction listing.

Also, we do wholesale, for more information, please send ebay message to us.

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I have place the bid on the wrong listing, it's not my size/colour, can you change the size/colour?

Make sure the item you will bid/purchase is the one you want, no exchange of size and color for Auction listing after item is won/purchased, but exchange will be accepted for Buy It Now listing.

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I wrote several mails to you, but never get any reply, why?

All mails will be answered within 24-48 hours upon reception. If you do not receive our response after 48 hours, please check if you have sent your original message to the correct email address.

Or contact us via eBay message system, and we will contact you in the same way if we find such an error.

Pease note our email address is loveau@ever-pretty.com.

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When can I get the reply from you after sending an mail?

Normally our office hours are from Monday to Saturday. If you have any question, please contact us first, we will reply you at the earliest possible time. Thanks for understanding.

For holiday or other special case, we will notified in advance, please pay attention to the advertisement on our store or listing.

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I love the dress, is the AU size? I'm not sure it fits or not, do you have any suggestion?

Our size is AU size, please NOTE that it’s dress measurement NOT body measurement, we measure the dress by lay it flat, so we suggest you take a look at the size chart in every listing, you can measure your own dress for a comparison to see if the dress fit you.

Different dresses maybe have some differences even in same size, due to the fabric, dress style and elasticity etc.

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I like your dresses, if the dress has quality issue, what shall I do?

We exemplifies the standards of beauty and quality. All of our dresses are made from the highest quality and brand new with tags, and we do the quality inspection carefully before delivery.

But the item may be damaged during delivery and customs inspection, please supply us photos. If the problem is unrepairable, we will resend or give full store credit. If it is repairable, we will offer partial store credit to fix the problem.

Is the color of the dress same as the listing photos?

All of our pictures are taken by actual dresses. Please take a look at the detail information in the listing carefully. Slight colour aberrations may exist due to different screen settings. Hope for your understanding.

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Do you have this item in other sizes or colors?

Some dresses may with several colours available. You can click the Button “Click to Search More Size” under the size chart of every listing.

Or you can entering specific dress code, like 09501, to search the dress listing you want, all available listing will show up.

If you still can not find the dress you want, please send message to our ebay e-mail.

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Do you combine shipping? If so what's the combined postage?

Yes, ebay system will combine all your won items automatically in 7 days if you pay all your dresses together. Shipping charge is based on quantity.

AIRMAIL: 6.99 AUD for the first item, 6.49 AUD for each additional.

EXPRESS: 19.99 AUD for the first item, 6.49 AUD for each additional.

If you buy more you will actually spend less on each dress for shipping. Yes, eBay will combine all your won items automatically in 7 days, if not, you could combine items manually.

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The shipping address in my Paypal and eBay is the old one, can you deliver the item to my new address?

We normally ship the items with the shipping address you filled in eBay, please make sure shipping address is correct. If your country is not in our country list, just feel free to contact us.

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How long will it take to arrive? Since I have not got the item yet till now.

We normally have 2 shipping ways, AIRMAIL and EXPRESS.

AIRMAIL takes 25-40 days to arrive, EXPRESS takes 7-12 days to arrive. Please allow an estimated 25-40 days for AIRMAIL since the parcel was shipped from China.

Please note that delivery time may some delay during bad weather and peak periods, such as Christmas, the Chinese New Year and so on. Or other force majeure situation. (Send in Nov, Dec, Jan, Airmail take 2-8 weeks to arrive.)

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I have won the item days ago, why I got the unpaid case? since I still want to bid more dresses and want to pay for them together.

According to eBay policy, our system will wait for you within 8 days, after that eBay will send dispute to you automatically. eBay system will close your order after another 4 days automatically.

Please make the payment within 8 days to avoid the unpaid dispute.

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I do not have Paypal, do you accept other payment way? Such as cash, check/postal draft?

We accept Paypal payment and bank deposit.

If you need pay your order with other payment method, please contact us.

PayPal

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What is your return policy?

To ensure that your shopping experience is a successful one, we now offer Return Program. Refund will be given as: Dress Amount Refund.

Please refer to our Store Policy for details:
http://stores.ebay.com.au/Lovestory-austore/Store-policy.html

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What is the Merchandise Credit?

It’s means Store Credit, which you can use it for next order in our store, and it has no deadline.

You just need to offer us the Store Credit Number in the mail, we will help you.

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I'm satisfied with this item, how do I leave the positive feedback?

You can click the “Site Map” in eBay page, then find out “Leave Feedback for a Member or Transaction”. We will much appreciated if you could left us 5 star positive feedback. Your support is meaningful to us!

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I have got the item, but I'm not happy with it, what can I do?

If you have any problems, we have following policy to protect you:

1. Size Issue. We can offer free exchange for fit one, or return it for dress amount refund.
2. Quality Issue. Please supply us photos. If the problem is unrepairable, we will resend or give full store credit. If it is repairable, we will offer partial store credit to fix the problem.

For other dissatisfied problems, just feel free to contact us, we will always here for you and offer you best solution.