I love the dress, is the AU size? I'm not sure it fits or not, do you have any suggestion?
Our size is AU size, please NOTE that it’s dress measurement NOT body measurement, we measure the dress by lay it flat, so we suggest you take a look at the size chart in every listing, you can measure your own dress for a comparison to see if the dress fit you.
Different dresses maybe have some differences even in same size, due to the fabric, dress style and elasticity etc.
I like your dresses, if the dress has quality issue, what shall I do?
We exemplifies the standards of beauty and quality. All of our dresses are made from the highest quality and brand new with tags, and we do the quality inspection carefully before delivery.
But the item may be damaged during delivery and customs inspection, please supply us photos. If the problem is unrepairable, we will resend or give full store credit. If it is repairable, we will offer partial store credit to fix the problem.
Is the color of the dress same as the listing photos?
All of our pictures are taken by actual dresses. Please take a look at the detail information in the listing carefully. Slight colour aberrations may exist due to different screen settings. Hope for your understanding.
How long will it take to arrive? Since I have not got the item yet till now.
We normally have 2 shipping ways, AIRMAIL and EXPRESS.
AIRMAIL takes 25-40 days to arrive, EXPRESS takes 7-12 days to arrive. Please allow an estimated 25-40 days for AIRMAIL since the parcel was shipped from China.
Please note that delivery time may some delay during bad weather and peak periods, such as Christmas, the Chinese New Year and so on. Or other force majeure situation. (Send in Nov, Dec, Jan, Airmail take 2-8 weeks to arrive.)
I'm satisfied with this item, how do I leave the positive feedback?
You can click the “Site Map” in eBay page, then find out “Leave Feedback for a Member or Transaction”. We will much appreciated if you could left us 5 star positive feedback. Your support is meaningful to us!
I have got the item, but I'm not happy with it, what can I do?
If you have any problems, we have following policy to protect you:
1. Size Issue. We can offer free exchange for fit one, or return it for dress amount refund.
2. Quality Issue. Please supply us photos. If the problem is unrepairable, we will resend or give full store credit. If it is repairable, we will offer partial store credit to fix the problem.
For other dissatisfied problems, just feel free to contact us, we will always here for you and offer you best solution.