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Terms and Conditions

Terms of Sale

By placing a bid on any Auction item or purchasing a 'Buy It Now' item you are agreeing to Terms and Conditions.

1. Shipping time in our listings is an estimation; it is not a guarantee of delivery time, although most of the items arrive within the specified time frame in the listings.

2. Please refer to the measurements listed prior to bidding. We provide detailed dress measurements of each garment. We suggest you measure your own items at home for comparison.

3. All our products are sold new with tags. All items are 100% authentic guaranteed.

4. Make sure the item you will bid/purchase is the one you want, no exchange of size and color for auction listing after item is won/purchased, but exchange will be accepted for buy it now listing.

5. Please do not bid on our auction if buyer is not serious about buying this item. Cancellation for transactions are not allowed once you win an item.

6. We take no responsibility if buyer offered us a wrong shipping address.

7. We are not responsible for any custom duty or import tax.

Payment

* PayPal payment and Bank Deposit are accepted

PayPal

* Your items will be combined in 7 days automatically before payment. Log in your paypal use the "Pay Now" button; you will be directed to PayPal system.

AIRMAIL: 6.99 AUD for the first item, 6.49 AUD for each additional.

EXPRESS: 19.99 AUD for the first item, 6.49 AUD for each additional.

* Please make sure your EBay shipping address is complete and up-to-date. This is to ensure that you will receive your purchase in time.

Exchange, Refund&Credit Policy

We want your shopping experience to be enjoyable. However, we understand that sometimes you may not be satisfied with your purchase; your item may not fit or you simply might have changed your mind. For any of the reason you wish to return, exchange, or be issued a store credit, we have a fast and efficient way to make this process hassle free for our customers.

Note:

1. You must send an eBay message to us within 3 days (72 hours) since the reception of your item(s). Please state the problem of the received goods and the reason for the return.

2. Dress (es) must be postmarked back to us within 14 days from when the item was received.

3. Item(s) must be returned in its original condition with no signs of wear, tear, or odors. Return shipping charges will be the buyer's responsibility.

4. All items that are returned MUST have the Returned Merchandise Authorization number (RMA#). If any packages do not have the RMA, the return transactions will not be successfully processed. NOTE: The RMA# will be given with the response email.

5. If a negative feedback is posted before an attempt to resolve the problem, we will reserve the right to accept the negative feedback as the final resolution to the matter and a return will no longer be accepted.

6. If buyer misread our item description prior to bidding, so that the item is unfit, we do not offer exchange.

Exchange, Refund&Credit Policy:

1. For quality issues please supply photos of the matter to be resolved. If the matter cannot be resolved, we will resend or give full store credit. If the matter can be resolved, we will offer partial store credit to fix the problem.

2. Refund will be honored if items not be received exceed 6 weeks( Order in Nov, Dec, Jan, refund will be given if items not be received exceed 8 weeks)

3. If you buy a wrong size, we only offer free exchange for a fit size.

4. If you are not satisfied with your purchase, we offer return for dress amount store credit.

Feedback

Feedback will be left for you, once your item has been shipped. If you are satisfied with your product and our service, please support our eBay business and leave us a positive feedback and a 5 star rating. Your feedback will keep us moving forward and help us to be consistent with improving our service

If you are not satisfied with our product and services, please email us first and then we will resolve the matter for you in timely manner.

If you leave a negative feedback before contacting us that will be the final result.

How accurate was the item description? Very inaccurateInaccurateNeither inaccurate 

nor accurateAccurateVery 

accurate Very accurate
How satisfied were you with the seller's communication? Very unsatisfiedUnsatisfiedNeither unsatisfied 

nor satisfiedSatisfiedVery satisfied Very satisfied
How quickly did the seller dispatch the item? Very slowlySlowlyNeither slowly nor 

quicklyQuicklyVery quickly Very quickly
How reasonable were the P&P charges? Very unreasonableUnreasonableNeither 

unreasonable nor reasonableReasonableVery reasonable Very reasonable

Contact Us

Please contact us if there are any questions or suggestions to improve your shopping experience. Your satisfaction is important to us. Thank you for shopping in our store.

Our office hours are Monday to Saturday. Your email will be answered at the earliest possible time.

Email: loveau@ever-pretty.com