Here at Models4hobby we take missing parcels very seriously. We will do everything we can to help find your parcel.
We introduced invoice bar code scanning which ties into the address delivery system which lets us have reports of dispatch and delivery, even on non - tracked parcels as it generates a UPI number for all parcels which is tagged to the Royal Mail / Courier address label, this has proved very useful.
So useful that we have used it to locate many a claimed lost parcel to help customers who have missed the postman and have the parcel redivered.
As online fraud is a major problem the UPI is also used to take appropriate action against those placing a false claim which includes a criminal prosecution on every false claim no matter the cost of the item as we have a NO TOLERENCE approach to these people and believe in making the on line buying a safe place to trade. (over 100+ successfully arrested for theft so far)
Our company policy on lost items
We will answer all queries within 24hrs of receipt (Mon to Fri, excluding Bank Holidays)
All items to be reported to Royal Mail / Delivery service to be investigated as soon as we are alerted to a problem, when sending via small parcels the Lost & Fraud team of Royal Mail will check the postal round and carry out checks regarding the missing parcel including interviewing the postal worker.
For accounts below 100 feedback we will contact eBay customer services to have account checked (Due to most False claims by low feedback members)
Before any refund our Declaration must be signed also a P91 Royal Mail denial of reciept form must be filled in. (Legal Requirement)
Any abusive emails or false claims caught will be reported and appropriate action taken.
Please note that Royal Mail won't acknowledge a missing parcel till 10 working days (21 for overseas) have passed.