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ITEM(S) PURCHASED IN ERROR

As experienced eBay users (both buyers and sellers) our team has tried to purchase an item without realising what we are doing, and it is simply impossible. On a desktop, laptop, iPhone, iPad, whatever it doesn't matter. In other words, if you purchase an item from us, you know exactly what you are doing at the time.

Should you not pay for the item you are legally obliged to, an eBay dispute will be opened against your account. The entire process takes about 10 days, and will result in a strike against your eBay account. This is a process that eBay has put into place exactly for this reason.

You may read more about the eBay unpaid item process here: http://pages.ebay.com.au/help/policies/unpaid- item.html

Q. “Can't you just ignore my purchase?”

No. If you purchased an item from us, we have to pay ~10% fees on that sale. If you don't pay for the item, we still have to pay for the fees unless we go through the eBay unpaid item process as detailed above. Also, by purchasing an item it often means the item is no longer available for sale on the eBay system, and therefore somebody else can't purchase it, which is not fair to them.

Q. “Can't you just cancel my purchase?”

Generally speaking, no. Instead we go through the eBay unpaid item process as detailed above. There are many reasons behind this decision; it's not to try and be difficult, it's just to follow correct business process. We trust you understand.