|Q:What's your store return policy ?|
|A:In general, we accept software returns within 7x days of date of delivery.
We only exchange unopened, unused items. In the unlikely event of a defective item, contact us immediately so that we can arrange the replacement. Call us on 0298947158 or email: firstname.lastname@example.org|
|Q:How about the item we receieved is faulty (Dead on Arrival) ?|
|A:Please contact us for Return Authority within 7x days. All returned items must attach with the original receipt and return postage. All returned non-faulty item (identified by RMA department), the buyer might has to pay for handling fee as well.|
|Q:How soon do you ship?|
|A:We prepare our orders and always ship out within 1 business day unless specify as low stock level item or special order item. Business days do not include weekends or holidays.|
|Q:Are you a Registered Australian Business?|
|A:YES, we sure are, a receipt with our ABN number will be issued with all product purchases. Please bid with absolute confidence!|
|Q:Do you ship to PO Boxes ?|
|A:Yes we do. We use AustPost e-parcel or Express Post to deliver to P O Box address.|
|Q:Where can we find your postage details ?|
|A:Postage section is located at the bottom of the listing unless flat rate postage has been specified.|
|Q:What kind of Payment method you accept ?|
|A:We accept: Bank Deposit, Netbanking, Paypal payment, Money Order and Personal/Bank Cheque. Or simply call us on (02)98947158 to arrange cc payment (VISA/MASTER), surchage may apply.|
|Q:What's your payment terms ?|
|A:Total payment is required within 7 days before despatch of goods.
Details of the payment process will be provided via eBay checkout email to the high bidder upon end of auction.
Allow an additional 3 business days for cheques to clear (Not recommended if item is urgent).|
|Q:Do you allow pickcup ? and What's the best time ?|
|A:CASH on pickup is available for most of the items unelss specified in the listing. Tue-Fri 9:00AM-15:30PM 41/7 Hoyle ave, Castle Hill. Appointment prior to drop in always welcome !|
|Q:Which carrier you use for delivery ?|
|A:We use both courier (metro area) and AustPost e-parcels (regional area, oversize packing box and PO Box address etc) for nation wide delivery.|
|A:If you have any questions that are not answered here, please contact us on email@example.com or firstname.lastname@example.org or by phoning NES Online on: (02)98947158.|