We are Located in Australia and sell Batteries, External Batteries and adapters / chargers for Laptops / Notebooks, Camcorders, Digital cameras, PDAs, and Cordless power tools, etc. for Sony, Apple, Compaq, Dell, Acer, IBM, Asus, Toshiba Laptops, Canon, Olympus, Nikon, Makita, Dewalt, HITACHI, Bosch
Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request email@example.com. Items returned without RMA# will delay the process or be ignored.
In returning items to us, C.O.D. on shipments will not be accepted.
If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a up to AU$12.00 restocking fee for NON-DEFECTIVE returns or order the wrong item.(Please contact us to confirm the compatibility if you are note sure it is the right item or not.)
Returns due to our error:
If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers’ complaint.
Please ensure that returned items are the one that you purchased from us. Should you send us any other products that are not purchased from us and want to have them back, you have to pay for all the additional shipping charges so incurred.