|Q:Do you offer combine postage or postage discount?|
|A:Yes, you can refer to the "Postage and handling" under postage and payment in all of our listings.
You can also refer to "Postage" and click "See discounts".
You can also buy the item you need first, we will combine and send a new invoice to you. Pls do not pay until you have received the new invoice. Or we can not adjust it for you.|
|Q:Who am I?|
|A:We are an Australia registered company and located in Australia.|
|Q:When you send my item?|
|A:We will send the item as soon as we have confirmed your moeny. If you need the item urgently, we suggest you choose express and pay via Paypal.
Pls note we do not arrange shipment on weekends and Public Holidays|
|Q:How to trace my order?|
|A:We will send your a tracking number after the item have been sent out so thatyou can trace your order.|
|Q:Where are your located?|
|A:We locate at Bexley, NSW, Australia.|
|Q:Do you arrange pick up service?|
|A:Sorry, we do not arrange pick up service.|
|Q:I have paid for my order, but I haven't received it, it has been several days.|
|A:Maybe we can not find your money, please tell us the pay date, amount, payment method and the reference(Agent Number) which you have put when you deposited the amount?|
|Q:When can I expect delivery of my order?|
|A:We will send you the delivery notice after the order has been dispatched. You can trace your order from the information in the mail.
Pls check it in your email box, maybe it is in the spam box.
If you can not find it, pls feel free to let us know.|
|Q:How to combine postage?|
|A:some sellers(we offer AU$4.00 for postage discount) offer to combine items into one package and offer a postage discount. You'll see postage discount when you purchase your item using the Pay Now button. If you have any questions about the amount, contact the seller.
This questions is just a copy of ebay buyer help.|
|Q:Where is my item?|
|A:We will send a delivery notice with tracking number to your eBay registered email address. We suggest you to check that email address and use the tacking number to trace it at http://auspost.com.au/track/
If you still can not get the infomation, please feel free to email us.|
|Q:Any discount for buying more than one item?|
|A:Yes, if you buy more than one item, there is a discount of postage and hanlding.
In this case, please buy the items you need first and do not pay or mark as paid. We will adjust the postage and send a new invioce to you.|
|Q:Waht is the condition and wanrranty of your products?|
|A:All our products is brand new with one year wanrranty.
You can go to our eBay store or item's description to see more details about our warranty policy.|
|Q:What payment methords do you support?|
|A:We accept bank deposit, money order, cheque, Paypal, credit card payment via Paypal.
All the above details is listed in the item's description.|
|Q:What the discount for a wholesale order?|
|A:Could you please tell us what product do you need, postal code, quantity. We will email the best price in one business day.|
|Q:I need the item urgently, what can I do?|
|A:If you need an item urgently, we suggest you to email us the model number and the part number, so that we can find the right item.
And, we suggest you to choose express and pay it via Paypal.
Please note that: We do not arrange shippment on weekends and public holidays.|
|Q:Where to send the items back within the Warranty period?|
|A:Our warehouse is located in Australia, all items is sent and will be returned to the warehouse.|
|Q:Do your products have warratny?|
|A:Yes, all our items is brand new and have one year warranty(except the poromotion items). For more details, you can refer to our "Return & Warranty Policy" in all of our listings and store page.|