Our commitment to keeping your trust
We appreciate that you may have certain concerns about how personal information is collected, used and shared.
We can assure you that we will always handle your personal information securely and carefully. Among other things, we strictly comply with all applicable Australian privacy laws.
Why we collect information
We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
This information also allows us to provide you with special offers.
How we collect this information
We store your registration and ordering details so that you don't have to re-enter your details every time you shop with us. And sometimes we add to your personal information with data from external sources. This is usually only done to verify the accuracy of the information we have, and to personalise and improve our services. Generally, the personal information we collect is supplied by you.
What Officeworks collect
The information we collect includes your name, business name, address, delivery address, phone number and e-mail address. We also have access to purchasing information through our business partners.
Sharing your information
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries.
This may include major delivery companies, outsourced call-centres, mail houses and third party fulfilment contractors.
Officeworks is committed to reducing the amount of fraud it faces. Our policy is that we will investigate any cases of fraud that we identify.
As a first time customer for example, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. In such cases, your delivery may be delayed by up to 24 hours. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to investigate.
In special circumstances, for example if we sell our business, your information may be transferred as part of that sale.
We will not use your information for purposes unrelated to the services we provide without your consent.
From time to time, we may provide data to other business partners for various purposes such as marketing research.
Officeworks also informs you that your information may be stored overseas.
If you would like to access your personal information, please phone us on 1300-OFFICE (633 423), Monday - Friday 8am - 8pm (AEST).
We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us via any online channel.
Only specially cleared team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers' personal information. Their access is subject to strict controls and procedures.
Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
Officeworks has no control over the privacy practices of Ebay and other sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting.
Direct marketing by mail and email
If you do not wish to receive promotional material from us, please uncheck the relevant box when you register with Officeworks. If you no longer wish to receive these promotional material please amend your preferences in "my account", if you no longer wish to receive promotional emails please unsubscribe by clicking the unsubscribe link at the bottom of the promotional email you have received.
Changes to our privacy policies and practices
Our privacy policies and practices may be reviewed and updated from time to time in line with customer expectations and legislative changes.
Officeworks Online Content Terms and Conditions
The Officeworks Ebay store ("Online Content") is owned and operated by Officeworks Ltd ABN 36 004 763 526.
1. Governing law
3. Site contents, ownership, and use restrictions
The material on this site is protected by copyright under the laws of Australia and other countries through international treaties.
Unless otherwise indicated and except for information directly from or links to third-party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by Officeworks and it's related companies, affiliates, licensors and licensees.
4. Information from and Advertising and Links to Third Party Websites
This site may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of Officeworks and Officeworks is not responsible for the contents of any such information or website. Officeworks provides such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Officeworks. You rely on such information or websites entirely at your own risk.
You are referred to the relevant third party websites for all information regarding the third parties' products and/or services. Third parties are solely responsible to you, subject to their conditions, for all issues relating to their website including information, goods, services, prices and the delivery of any goods or services you purchase on the third party website.
5. Personal, non-commercial use
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site solely for the proper and reasonable purposes of:
- Placing an order with Officeworks Business.
- Using this site as a shopping resource, provided that you do not modify the site and that Officeworks retain all copyright and other proprietary notices contained in the Contents; or
6. Prohibited conduct
You are not authorised, without the prior written permission of Officeworks and any other owner of rights in content that you access via the site, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from that content.
No trademark (whether registered or otherwise) that is contained on this site or otherwise used by Officeworks may be used without our prior, specific, written permission or that of the trademark owner.
7. We can use your feedback
You grant Officeworks an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this site or otherwise provide to Officeworks from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.
User conduct and indemnity
8. General prohibitions
You must not upload, post, transmit or otherwise make available through this site any material which:
- violates or infringes the rights of others (including their privacy and intellectual property rights);
- is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
- encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law; restricts or inhibits any other user from using the site;
- affects the functionality or operation of the site or its servers or the functionality or operation of any user's computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); or
- breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require Officeworks to take remedial action under any applicable industry code.
Buying products through our Online content
Products may vary between Officeworks retail stores and those found on the Online content.
10. Ordering goods
11. About our prices
Product availability may vary between Officeworks retail stores and the Officeworks Ebay store due to different customer offers. All prices are inclusive of GST. Prices displayed on online are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Where permitted in all states, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.
See our Delivery Policy.
13. Returns policy
See our Returns Policy.
14. Title and risk
Title to the goods purchased from the Officeworks store does not pass from Officeworks to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery to your address.
15. Disclaimer of liability
16. Limitation of liability
17. Disclaimer of warranty
Officeworks is providing this online content on an 'as is' basis and use of this content is at your own risk. Officeworks and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on Officeworks Online (including in relation to any products or services). To the extent permitted by law, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, Officeworks expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of acceptability or fitness for purpose.
18. Rights we cannot exclude
The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Competition and Consumer Act 2010.
Your ability to purchase goods from Officeworks Online may be terminated by Officeworks at any time without notice. All restrictions, licences granted by you and limitations of Officeworks' liability will survive termination.
Business Centre Terms and Conditions
All articles, opinions, podcasts and any other third party information ("Material") in any form or format are provided for information purposes only and are not a substitute for professional advice. You rely on such Material at your own risk. Officeworks and the authors are not liable for any loss or damages of any kind in connection with the Material.
Disclaimer of Liability
Materials contained on this Website ("Site Materials") may contain links to material on other websites ("Linked Materials"). The links provided to other websites are done for convenience purposes only and Officeworks does not purport to sponsor, approve or endorse any of the Linked Materials. Under no circumstances will Officeworks be liable for any incidental, special or consequential damages, including damages for loss of business or other profits arising in relation to the display, use or access of or inability to use and access the Website and the Site Materials or Linked Materials. The Site Materials may contain inaccuracies or typographical errors. Officeworks makes no representations or warranties in relation to the quality, accuracy, completeness, merchantability or fitness for purpose of any Site Materials or Linked Materials to the extent permitted by applicable laws.
If you place any reliance upon the Site Materials or Linked Materials, then you do so at your own risk. Officeworks does not represent or warrant that the Site Materials or Linked Materials are free of computer viruses or other defects. Officeworks recommends that virus checks should be done on any downloaded Site Materials or Linked Materials.
Changes may be made at any time to these Terms and Conditions and your continued use of the Website will be conditioned upon the Terms and Conditions in force at the time of your use.
You agree to indemnify and will keep Officeworks indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Officeworks in connection with your use of this Website, your breach of these Terms and Conditions or your breach of any rights of third parties.
These Terms and Conditions of use are governed and construed in accordance with the laws in force in Victoria, Australia. You submit to the jurisdiction of the courts of Victoria, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms and Conditions of use, or the use of this Website.
Advertising & Links to Third Party Websites
The Website may contain hyperlinks and other pointers to internet websites operated by third parties. These linked websites are not under the control of Officeworks and Officeworks is not responsible for the contents of any linked website. Officeworks provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Officeworks. You link to such websites entirely at your own risk.
You are referred to the relevant third party websites for all information regarding the third parties' products and/or services. Third parties are solely responsible to you for all issues relating to their website including goods, services, prices and the delivery of any goods or services you purchase on the third party website.
Business Essentials Pty Ltd
Business Essentials is the registered trademark of Business Essentials Pty Ltd. All Business Essentials content used by Officeworks is licensed under agreement to Officeworks and remains the copyright of Business Essentials Pty Ltd.