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Officeworks eBay Delivery Promise

Our Delivery Promise is aimed at ensuring you receive your order as quickly as possible and to ensure your online shopping experience is a positive one.

Free Click & Collect

Click & Collect is a free service. Orders can be collected from any Officeworks store. Products which are in stock at your selected store will ready for collection the same day. Products which need to be delivered to your selected store are subject to standard delivery lead times. You will be notified via SMS and/or email when your order, or part of your order, is ready to collect.

When collecting your order from the store, please bring your tax invoice, order confirmation or photo ID.

Delivery Locations

We deliver to most residential and business addresses across Australia.
Officeworks is unable to deliver to PO Boxes.

Unfortunately, there are certain locations that we are unable to deliver to including some remote locations, military bases, islands and parcel lockers.

Bulky Deliveries

Bulky Deliveries require different transport vehicles and special handling.
These deliveries take longer to transport and incur a separate delivery fee.

Bulky deliveries can be made to a selected store with no additional delivery fee however are subject to store delivery lead times. Orders must be collected from the store.
Transport from the store to a nominated address is not available.

Large Orders

Orders that weigh over 200kg may be subject to an additional delivery fee.
Our Customer Service Team will contact you prior to shipment.

Software & Services

Software purchased via digital download, digital gift cards, online training, safety work method statements, and services do not incur delivery fees.

Authority to Leave

If you want your order left on your doorstep if no one is available to sign for the order, you will need to request 'Authority to leave' by calling 1300 OFFICE(1300 633 423) after you have placed your order via eBay.

Please note in this case Officeworks cannot be held responsible for lost or damaged orders after they have been delivered.

Missed Deliveries

When the 'Authority to leave' option is not requested, and no one is available to sign for the order a card will be left with a contact number to arrange an alternative delivery day.

Public Holidays

When a delivery is scheduled on a public holiday it will occur on the next business day.

Delivery Windows

Deliveries are made between 8am and 5pm Monday to Friday, with the exception of Gold Coast deliveries, which are made between 8am and 6pm.*

You can track your delivery using our Track your Order service on the officeworks website.

*Delivery time frames may change from time to time due to unforeseen circumstances. During the 'wet season', deliveries to the Northern Territory and Northern Queensland may take longer due to adverse weather conditions.

Special Orders

Certain products are marked as “Special Order” and are delivered separately. These products may be delivered directly from our suppliers.

The delivery time frame is approximate depending on supplier’s stock availability. Customised Special Order Furniture products and Custom Print orders cannot be returned or refunded due to change of mind as they are manufactured and produced according to customer specifications. These products can only be returned if faulty or damaged.

Delivery Regions

Officeworks have three delivery regions depending on your proximity to our distribution centres. There are different costs depending on the region your address falls into. Heavy and bulky items have additional shipping charges. All delivery charges are calculated and paid at time of checkout.

Metro

Express Same Business Day Delivery

FREE or $5.95

For orders placed before 11:30am Monday to Friday

$5.95 for orders under $55.

Standard Next Business Day Delivery

FREE or $5.95

For orders placed before 11:30am Monday to Friday

$5.95 for orders under $55.

Bulky Delivery

1-3 Business Days

$39.95

Applies to large products including furniture and certain technology products.

Same Day Click & Collect*

FREE

*For products in stock in your selected store, otherwise normal delivery lead times apply.

You will be notified via SMS & email when your order is ready to collect.

Regional

Standard Delivery

$5.95

Bulky Delivery

1-5 Business Days

$49.95

Applies to large products including furniture and certain technology products.

Same Day Click & Collect*

FREE

*For products in stock in your selected store, otherwise normal delivery lead times apply.

You will be notified via SMS & email when your order is ready to collect.

Country

Standard Delivery

1-5 Business Days

$25.95

Bulky Delivery

1-5 Business Days

$59.95

Applies to large products including furniture and certain technology products.

Same Day Click & Collect*

FREE

*For products in stock in your selected store, otherwise normal delivery lead times apply.

You will be notified via SMS & email when your order is ready to collect.

Our Returns Policy

At Officeworks we offer ‘Easy Returns’, if you have any problems with your eBay purchase, you can contact us by:

  • Messaging us through eBay Messages;
  • Calling our Customer Service Centre on 1300 OFFICE (1300 633 423) Mon-Fri 8am-8pm;
  • Visiting any of our 158 Officeworks locations, Australia-wide.

The following points form part of the Officeworks return policies.

  • Click and Collect orders can only be returned to an Officeworks store.
  • If you have changed your mind and would like to return a product, please ensure the item is in saleable condition.
  • It's best to bring your original receipt with you. Can't find it? Message us via eBay Messages and we can reprint your invoice, or if your product is in a saleable condition we’ll gladly offer you an exchange in-store.
  • Prepaid card purchases such as Gift cards, Mobile phone recharge and iTunes Cards are non-refundable and cannot be redeemed for cash. Specific terms and conditions are included with each card.
  • For software and downloadable SafetyCulture Materials returns, proof of purchase is required. However, change of mind will not be accepted.
  • Some technology items are subject to manufacturer's policies, these products are described below under the title 'Additional information regarding "Technology" products'.

How do I return my item?

If you have simply changed your mind, or your product purchase falls within the consumer guarantees of Australian Consumer Law, we will gladly exchange it, refund it, or for some products, arrange to have it repaired subject to the specific points below.

I'd like to process my return in-store

You may return your product to any Officeworks store, regardless of original purchase location. To ensure your returns process is simple, please bring your item and your receipt.

  • If you have it, please bring in your original receipt. If not? No problem, as long as your product is in a saleable condition we’ll gladly offer you an exchange.
  • If a refund is required for your eBay purchase, the amount of the refund will be provided to you on an Officeworks gift card. (Paypal orders can only be refunded to your paypal account if a pickup is organised from your delivery address.)
  • Please contact us via eBay Messaging if you need need a refund back onto Paypal, as we will need to organise a courier to return the product to our warehouse.
  • Please note: Click and Collect orders may only be returned in-store.

I'd like to call Officeworks to arrange my return

Arranging a return through the Officeworks Customer Service Centre is as simple as giving us a call during our opening hours on 1300 633 423 (1300 OFFICE).

  • Opening Hours: Monday - Friday 8am - 8pm (AEST)
  • Ph: 1300 633 423 (1300 OFFICE)

Please note: Click and Collect orders may only be returned in-store

Purchased a product on eBay and want some information?

If you need further advice, help or assistance, contact Officeworks eBay by messaging us via eBay Messages.

Additional information regarding "Technology" products

If the product you are returning is faulty and is covered by a manufacturer's warranty then we may need to send your product or refer you to the manufacturer or repair agent for repair. Below are some examples of products that commonly come with a manufacturer's warranty:

  • Computers
  • Laptops
  • Monitors
  • Cameras
  • Video recorders
  • Projectors
  • Faxes
  • iPods

Our goods come with guarantees that are not and cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.