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Frequently Asked Questions

Q: Is this an official Dell Store?
A: Yes, this eBay store is owned & operated by Dell, one of the world's leading PC manufacturers.

Q: Are the products brand new?
A: Yes, all products for sale in the Dell eBay Store are brand new.

Q: Do you deliver outside Australia?
A: Currently items purchased through the Dell eBay store can only be delivered in Australia.

Q: Can I custom design my system?
A: At this time all systems sold in the Dell eBay Store are pre-configured. Before placing your order, please make sure that you are satisfied with the product that you have selected as we cannot make any changes once the order has been submitted.

Q: Can I make changes to my order after it is submitted?
A: Before placing your order, please make sure that you are satisfied with the product that you have selected. Once your order has been submitted it is not possible to change the order in any way.

Q: Can I cancel my order after it is submitted?
A: Before placing your order, please make sure that you are satisfied with the product that you have selected. Once your order has been submitted it is not possible to cancel the order. However, after you receive delivery of your order, you still have the option to contact Dell customer Service to receive a Credit Return Authorisation Number and return it to Dell within 15 days of the invoice date. Unless the product is defective or the return is a direct result of a Dell error, your refund or credit will not include any shipping and handling charges forming part of the purchase price, nor the cost of shipping the products back to Dell.

Q: How can I verify that the order I placed online went through?
A: After you place an order, we send you an e-mail response acknowledging receipt or confirmation. This e-mail includes your order details, order number, customer number and the Estimated Delivery Date. Occasionally, we may need further clarification about your order. If this is the case, an online sales representative will contact you. If we don't contact you, please do not be concerned.

Q: Why is my order going to take longer than I expected?
A: Your order might take longer to process if you have ordered one of Dell's most popular products. After you submit your order, you will receive an e-mail titled "Order Confirmed" containing an Estimated Delivery Date and occasionally this date is longer than usual because of the product you have chosen or when one of our offers is exceptionally popular. You can easily check on the progress of your order at any time online. Please visit My Order Status.

When your order ships, we will send you an e-mail with an updated Estimated Delivery Date and delivery information for your order. Please check your e-mail regularly (including "junk" and "spam" mail folders).

Q: What happens if my order is delayed?
A: The Estimated Delivery Date you received when you placed your order was based on the most up to date information we had at that time. Sometimes a delay can occur after your order has been submitted. If your order is delayed, we will send you an e-mail titled "Order Delayed" which will contain the Revised Delivery Date for your order. The new date will also be updated on My Order Status. If we haven't contacted you about a delay and the Estimated Delivery Date has not yet passed, then your order is still on track.

Q: How will I know when my order has shipped?
A: When you order ships, you will receive an "Order Shipped" e-mail which will contain your Estimated Delivery Date along with tracking and delivery information. Please allow 10 business days for receipt of this e-mail. Please recognize that Dell will need account information contained in this e-mail to assist you with your order. Please refrain from contacting us until you have received this e-mail.

Q: How do I track my shipped packages?
A: Once your order is listed as "shipped" within My Order Status, a link will become available for you to view your tracking number(s), click on the delivery status and click straight through to the carrier's website.

Note: It may take up to three business days after your order ships before your order's tracking information becomes available online.

Q: Will everything I ordered arrive on the same day?
A: If your order contains multiple items they may ship separately and arrive on different dates. This may result in separate deliveries. When your order (or part of your order) ships, we will send you an e-mail titled "Order Shipped" with the estimated delivery date and the delivery information of every item shipped. Each item is referenced by its own Order Number.

If everything you ordered is not listed on this "Order Shipped" e-mail, please check the status of the unlisted items by clicking on My Order Status.

Once the remaining items (if any) ship, we will send you a separate "Order Shipped" e-mail. So, please check your e-mail regularly (including "Junk" and "Spam" mail folders.

Q: Can I change my delivery method?
A: All orders will be shipped by courier service. Shipping upgrades are not available. Please allow up to 5 business days for delivery.

Q: Can I change my delivery address?
A: Once you have submitted your order the delivery address is verified. To help prevent fraud we cannot change the delivery address after your order is submitted and verified.

Remember, if you won't be available to accept delivery, you can arrange for another adult to take delivery on your behalf ? as long as it's at the same address.

When your order ships, we will send you an e-mail with the Estimated Delivery Date and the delivery information for your order. Please check your e-mail regularly (including "Junk" and "Spam" mail folders).

Q: Can I change my delivery date?
A: When your order ships, we will send you an e-mail with the estimated delivery date and the delivery information for your order. Since your order is already with the carrier or in-transit, it's not possible to change the delivery date. Please check your e-mail regularly (including "Junk" and "Spam" mail folders).

Remember, if you won't be available to accept delivery, you can arrange for another adult to take delivery on your behalf ? as long as it's at the same address.

Q: Can I return my order?
A: If you'd like to return your Dell order please note: you must contact Dell Customer Service within 15 days of the invoice date to receive a Credit Return Authorisation Number. Unless the product is defective or the return is a direct result of a Dell error, your refund or credit will not include any shipping and handling charges forming part of the purchase price, nor the cost of shipping the products back to Dell.

Q: Does Dell charge a restocking fee for returns?
A: Unless the product is defective or the return is the direct result of a Dell error, a restocking fee may apply of up to 15% of the purchase price paid, plus any applicable sales tax.

Q: If I return my order to Dell, will the shipping charges be refunded?
A: You can return products that you bought directly from us within the timeframe set by our Return Policy. When you return your system, we'll credit your account for the price of the system, minus the initial shipping and handling and any applicable restocking fees. Shipping charges aren't refundable.

Q: What if I have a problem with my system after 21 days?
A: When you have a problem, we want to help you find a solution as quickly and easily as possible. We try hard to provide you with the best technical support that we can. Each system has an individual warranty or service plan. For specific details of the warranty on the product which you purchased, consult the warranty agreement sent with your order.