Bread Crumb Link
Harley-Davidson

FAQs

How do I submit a warranty claim?
If you believe your product has a factory defect in materials or workmanship, return the affected item(s) with proof of purchase, at your expense, within the limited warranty period set out above to:
Harley Davidson Warranty
CS Logistics Solutions Pty. Ltd.
457 Waterloo Road,
Greenacre, NSW 2190,
Australia

Where do we deliver to?
We deliver to any Australian street address. We don’t deliver to a PO Box, parcel lockers or to an international address.

How is delivery calculated?
Here’s a breakdown of our shipping options and arrival times:

Shipping Method Cost

Standard
Arrives in 2 to 4 business days

AUD 10

Express
Arrives in 1 to 2 business days

AUD 19

When will my order be shipped?
Orders will be shipped within 1-2 business days of placing your order.
Delivery to some regional areas may take longer.

Will I be notified when my order has been shipped?
You will receive an email notification when your order has been shipped and is on its way to you.

Where are orders shipped from?
All our online orders are dispatched from our warehouse at 457 Waterloo Road,Greenacre, NSW 2190, Australia.

My PayPal delivery address is incorrect. How can I change it?
The delivery address can’t be changed once the order has been placed. The order will be cancelled, and you will need to update your PayPal account details with your current address details and process your order again.

Can I track my order?
Yes, you will be receiving a Shipment Notice email with a tracking number once your order has been shipped.

I haven’t received my order, when will it be delivered?
You should be able to track the status of your order with your tracking number. If you have any questions or concerns send us an email via My eBay messages.

I missed my delivery, what happens now?
If there was no one home to sign for the item a card will be left with details on how to pick up.
For further assistance please send an email via My eBay messages.

Can I combine the postage cost if I order more than 1 item?
We are unable to combine delivery charges unless all items were ordered together.