(Last Revised on August 1, 2011)
By making a purchase on eBay, you
agree to all One Source Jewelry Supply terms and policies.
One Source Jewelry Supply eBay
Standard Shipping Policy
(RESTRICTIONS MAY APPLY READ
Under normal circumstances, we do
our best to ship most verified orders within 24 hours (except orders placed on
weekends) after receiving your payment. For orders weighing over 3 lbs.
we usually will ship that package UPS Ground, shipments will usually arrive
within 6 business days; however, please allow up to 14 business days for
delivery especially during peak seasons and severe weather conditions. For
orders less than 3 lbs. in most cases we will ship your package via United
States Postal Service (USPS). Unfortunately, customers are unable to
specify the carrier of their choice. We ship worldwide to international
destinations except for certain oversized items (i.e. desk sets).
International orders are shipped exclusively by USPS.
We cannot ship orders on weekends.
Orders placed on Saturdays, Sundays or national holidays will be shipped on the
next business day. Most PayPal instant payment orders, credit/debit card
orders are shipped within 24 hours. PayPal eCheck payment orders may take
up to 5 business days to clear and the money to appear in our PayPal account.
On rare occasions we may face
unforeseen delays shipping your order (i.e. large order volumes, weather
conditions or circumstances beyond our control). We will notify you by
phone or email if we determine your order will not ship by the time frame as
*Valid on most shipments to Lower 48
*Does not apply to orders shipped to Canada and
*APO/FPO shipments can only be shipped via USPS (7-15
*Alaska, Hawaii, and US territories
(Puerto Rico, Guam, US Virgin Island) can only be shipped via air services
which require additional shipping charges. Please call 1-636-326-2234 x104 for
a shipping estimate prior to completing a purchase; otherwise a shipping charge
will be calculated for you automatically and added to your purchase.
*Not eligible for returned,
reshipped, and exchanged packages.
transit time is for reference only; delivery days may not be exact)
We offer Next Day, 2 Day, and 3 Day
shipping for most items. Expedited shipping is not available for items
being shipped to PO Boxes or APO/FPO destinations. Expedited shipping
rates are determined by weight and/or zone. To get an estimate or to
upgrade your order to expedited shipping, please contact us at 1-636-326-2234
PO Box Shipping
We can only ship to PO Box
destinations via USPS. Please provide a physical address for
We can ship most items to APO/FPO
destinations except heavyweight or oversized items, such as desk sets and other
oversized items. APO/FPO destinations can only be shipped via USPS.
One Source Jewelry Supply gladly accepts
international orders; however, shipping rates and fees will vary.
International shipping locations are broke down into two primary shipping
location; Canada and All Others (all countries except Canada). We are happy to offer combined shipping rates
on multiple item purchases. We calculate
multiple item purchase shipping rates by using a simple formula. In each of our listing we list two separate
International shipping charges, shipping charges if you purchase one item and
shipping charges if you are purchasing additional items. If purchasing multiple items you will receive
an invoice that includes combined shipping rate discounts. Combined shipping rates are determined by
using the highest shipping charge of your multiple purchase order and then use
the additional item shipping cost for all remaining items, which provides us
with the total shipping charges for your order.
We ship worldwide to international destinations except for certain
oversized items (i.e. jewelers work benches). International orders are
shipped primarily by USPS.
Processing time for international
shipments is usually within one business of receiving payment. You will receive an email notification of
shipment with a customs tracking number.
We use two different classes of mail for international shipments. USPS Priority Mail is used for packages that
the shipping weigh is over 4 lbs. USPS
First Class Mail is used for packages that the shipping weight is under 4 lbs.
Delivery times vary, Priority Mail
shipments will usually arrive within 4-10 business days. First Class Mail shipments will usually
arrive within 7-14 business days. It has
been our experience that most shipments arrive at the shipping destination
within the USPS guidelines. It is
possible that some packages can take 3-5 weeks for delivery due to receiving
country customs procedures and the international climate.
Orders that are shipped to countries
outside of the U.S. may be subject to import taxes, customs duties and fees
levied by the destination country (“Import Fees”). The recipient of an
international shipment may be subject to such Import Fees, which are levied
once a shipment reaches your country. Additional charges for customs
clearance must be borne by the recipient; we have no control over these charges
and cannot predict what they may be. Customs policies vary widely from
country to country; you should contact your local customs office for further
information. When customs clearance procedures are required, it can cause
delays beyond our original delivery estimates.
If we encounter a shipping delay for
any reason we will notify you via phone or email of any delays in shipping your
order by the last promised shipping date if your order has been delayed. We
will advise you the new estimated shipping day or you may contact us to cancel
the unshipped portion of your order.
Verified Shipping Address
During checkout, you will be asked
to verify your shipping address. All orders
will be shipped to your shipping address provide to us by Paypal. If you wish to have your package shipped to a
different address other than your Paypal address please contact us prior to
making your purchase so we can make a shipping address change.
Tracking Your Package(s)
For domestic shipments you will
receive a shipment confirmation e-mail with your shipment tracking number. For international shipments less than 4 lbs.
being shipped First Class Mail you will receive a customs tracking number. For international shipments over 4 lbs. you
will receive a standard tracking number.
It has been our experience that most shipments can be tracked by using
the tracking number you received but on some instances the tracking number will
show no record. This happens when the
shipping company misses a scan or fails to scan the shipping label on the
shipment. We will do everything possible
to provide you with a tracking number that can track your package, but in
certain situation the tracking number won’t track. If this does happen please understand that it
does not mean your package has not been shipped, just that the tracking number
is not tracking. You should still
receive your shipment in the defined time frame. The tracking number you received can be used
to check the status of your package at our shipping carriers’ online stores:
service: 1-800-PICK-UPS (1-800-742-5877), or firstname.lastname@example.org
Canceling an Order
We are committed to process your
order quickly; therefore there is a short period of time in which you may
cancel your order. You may cancel an order at any time prior to
processing at our warehouse by contacting us at (636-236-2234 x104). Unfortunately, we are not able to cancel
orders once they have been shipped. Please refer to our Return Policy for
Retracting or Canceling a Purchase
Please see eBay’s policy regarding
retracting or canceling a bid: http://pages.ebay.com/help/buy/bid-retract.html
Refusal of Delivery
If you refuse a delivery, miss your
delivery appointment(s), provided inaccurate/non-deliverable address it is
considered Refusal of Delivery. If an item is refused upon delivery for any
reason other than showing obvious signs of damage, you are responsible for both
original and return shipping cost and any other costs involved in the delivery
and return process. Since all domestic
purchases include free shipping, the original shipping costs will be 10% of the
purchase price of your order.