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- 1. What should I do after I have won an item?
After you have won an item, you should go to the bottom of the particular listing and use our “check out” function.
If you intend to buy multiple items at a time, please “check out” after you have finished your shopping. You may receive discount on postage and handling fee.
“Check Out” is a very important step in your online shopping process. If you “check out” your item(s) properly each time when you finish shopping, we will get all related information of your postal address, payment status, and so on.
- 2. Please leave me a feedback.
OzPlaza’s system will leave you a positive feedback automatically once you have left us a positive feedback.
- 3. Will I receive a tax invoice or receipt with my purchase?
Tax invoice will be sent via email automatically by our system.
- 4. Is GST included in the final winning price?
Yes. Your winning price is GST inclusive.
- 5. Why can't I check out multiple items?
1. Items using different postal methods cannot be combined together.
2. Items that are too large cannot be combined together.
3. Items must be purchased under the same person/ebay ID.
We apologize for any inconvenience caused. Please contact us immediately if you encounter any check out problems.
- 1. How much is the postage and handling fee?
You can use our postage calculator at the bottom of the particular listing to get the postage and handling fee of the item to your address.
- 2. Can I get a discount on postage and handling fee if I purchase more than one items?
OzPlaza offers a 20% discount* on postage and handling fee for the 2nd onwards items.
*The item with highest P&H fee is considered to be the 1st item.**Note:
a) The discount only applies in one transaction. b) The discount only applies to limited product range.
• The discount does NOT apply to items with large size and/or heavy weight which cannot be combined with other items (e.g. tables, chairs, hose reel & huge pet cages etc).c) Items using different postal methods do not have discounts. d) Items purchased must be under the same eBay ID. Please contact our customer service at ozplaza@gmail.com. for further inquiries.
- 3. Can I pickup my item?
Our warehouse is located at Melbourne City Fringe Area. However, only limited items are available for pick up. Please refer to the listing of the particular product or contact our customer service at ozplaza@gmail.com.
- 4. How is my item(s) to be delivered?
Your item(s) will be delivered via Australian Post eParcel service in most cases. For large and heavy item, TNT courier service will be used. OzPlaza automatic system will send you a delivery note via email with the tracking number once your item(s) has been sent out.
- 5. Can I change my delivery address after payment?
No. You should provide correct information at your “check out” phase. Your item(s) will be automatically sent out by our system after your payment is cleared, so we are unable to change the delivery address after your payment.
Please make sure that you use our “check out” function each time of your shopping and fill in the correct delivery information.
- 6. Can my item(s) be delivered to a P.O. Box address?
Item(s) using eParcel service is able to be delivered to a P.O. Box address. However, item(s) using TNT courier service is NOT able to do so. Our customer service will contact you for your postal address in this case.
- 7. When can I receive my item(s)?
We will send out your item(s) within 24 working hours after your payment is cleared and identified. The estimated delivery time would be different to different state:
• VIC – 3 to 5 working days; • NSW, ACT, SA, WA – 5 to 7 working days; • QLD and WA – 10 or above working days; Delivery time may be longer during Christmas and New Year period.
- 8. Are my parcels covered by transit insurance?
You have an option on whether to purchase insurance. The insurance amount depends on the price of the product. You are able to know the exact insurance amount for your item(s) on the “Check Out” stage.
- 1. How should I pay for my item(s)?
Please refer to the following link:
http://stores.ebay.com.au/Ozplaza-Shop/Payment.html - 2. What payment methods do you accept?
We accept PayPal, Internet Transfer, Direct Deposit and Money Order. We do NOT accept COD and cheques. For further information, please refer to:
http://stores.ebay.com.au/Ozplaza-Shop/Payment.html - 3. How long do I have to pay for my item(s)?
It is suggested that buyers should make payment within 7 days after the end of auction. If you require an extension or are waiting for other items to end, please contact our customer service at ozplaza@gmail.com. If an unpaid dispute is opened against you, please do not feel offended. Contact our customer service after payment made and the dispute will be closed.
- 4. When can I receive my item(s)?
We will send out your item(s) within 24 working hours after your payment is cleared and identified. The estimated delivery time would be different to different state:
| • VIC – 3 to 5 working days; |
| • NSW, ACT, SA, WA – 5 to 7 working days; |
| • QLD and WA –7 to 10 working days; |
Delivery time may be longer during Christmas and New Year period.
- 1. Is my item(s) from OzPlaza covered by any warranty?
Please refer to OzPlaza shop policies for more information of warranty at:
http://stores.ebay.com.au/OzPlaza-Shop/shop-policy.html - 2. Am I able to ask for refund if I am not satisfied with the item(s)?
Please refer to OzPlaza shop policies for more information of warranty at:
http://stores.ebay.com.au/OzPlaza-Shop/shop-policy.html
- 1. Do you have telephone support?
We are sorry that due to our business nature, telephone support is not available. If you have any inquiries, please contact our customer service at ozplaza@gmail.com. and we will get back to you within 48 business hours.
The advantage to provide customer service through email is that we are able to tracing conversation record with customers. Therefore, we can manage our service better and prevent any misunderstanding.
- 2. My questions have still not been answered.
If you have further inquiries, please contact our customer service at ozplaza@gmail.com. Thank you for shopping at OzPlaza.
