THIS FAQ TRIES TO ANSWER A LOT OF COMMONLY ASKED QUESTIONS AN ISSUES...
I will always answer any of your email questions but PLEASE use the eBay email system NOT my direct email address. And please remember I have a life outside of eBay so an insant answer is not always possible.
REFUNDS...a no risk to you policy
You get 100% of your MONEY BACK if you wish to return it for WHATEVER reason (Return 'registered post' to be paid by you).
You get a 100% MONEY BACK GUARANTEE, including return postage, if my description is false or misleading.
I try to describe the item as accurately as possible. All major defects and any damage are noted. All measurements are given. Weight, Size, Dimensions, Condition, etc.
Photographing jewellery is difficult. Please understand that when selling from photos a few issues arise...
One of the major ones is the size of the object. Photos nearly always magnify so you can see as much detail as possible. This leads to the problem of raising the buyers expectations. PLEASE use a pencil, paper and ruler...this is a most excellent way to get a true idea of the size of the piece.
Colour is another issue. We all have different monitors so colour variation will occur. Most colours tend to be pretty close but RED seem to be a major culprit when using a digital camera. RED nearly always tends towards PINK. No way around that but by excessive editing which is not on, as far as I am concerned.
CONDITION AND WHAT MY TERMS MEAN...bearing in mind that the age of the item has a strong influence on the described condition.
NEW...brand new and never used.
NEAR NEW...Used but you would not find a blemish on the item.
EXCELLENT...Top condition with no damage, dents or scratches. May have a few very light scuff marks but still with a bright polish.
VERY GOOD...May have a few sratches and usage marks but NO dents or damage. Still some original polish. Stones may have very light abrasion.
GOOD...Showing scratches and marks with maybe some light dents and nicks. Stones may have some abrasion.
AVERAGE....Showing marks, scratches, dents and nicks. Stones may show scratches. Still a sound and wearable piece.
FAIR...Showing damage and some serious marks or repairs. Stones may be chipped and damaged. Still wearable.
POOR....Serious damage and wearing the piece may be an issue.
I always endeavour to show the gold or silver hallmark. Not an easy task as some are tiny. Not all items of jewellery have hallmarks, be it from wear, repair, damage or just too small. We UNCONDITIONALLY guarantee an item as described, having conducted comprehensive acid testing. The guarantee is Money Back including ALL postage and hassle charges. NO ifs or buts.
All ring sizes are taken from a ring mandrel which shows the Australian and US sizing. There are many conversion charts on the net for other size scales. I will always indicate wether a ring is resizable or any issues with resizing a particular ring, however that will still be at your risk. We do not offer a resizing service.
Please have a look at them as they do offer a lot of considered advice on jewellery and buying it on eBay.
Please understand we are human and only God is perfect so for your peace of mind we absolutely stand by our description. If you are in any way unhappy with it we do offer you a Money Back guarantee. ALL costs, charges will be instantly refunded on receiving the item back. We will offer you our most humble apology and a discount on a future purchase if we are at fault in any way. If you suffer from buyers remorse we will still happily refund your money if you are prepared to pay for return 'signed for' registered post. I think that's a very fair policy as it offers you minimal risk.
I leave feedback on receiving payment. I am confident enough in my customers to believe they will do the right thing by resolving any issues before leaving feedback. Please note that nowadays neutral feedback is just as damaging to a sellers reputation as negative.
SO...BE SURE BEFORE YOU BID. READ ALL THE DESCRIPTION. I WANT YOU TO BE A SATISFIED AND HAPPY CUSTOMER.