|  | | | Phoenixx Rising Shop | | | Maintained by: | | Welcome to the Phoenixx Rising eBay Shop! Catering to the alternative, goth, rock, cyber, fetish, metal, punk and emo collective! We strive to offer great items, at great prices, to help you stand out from the crowd! | |
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 | | | - Returns And Cancellations
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Returns Policy
Please read all the information below carefully. In keeping with our obligations as a business
seller, we offer a 7 day
"cooling off" period for all Buy It Now orders. As per the Distance
Selling Regulations 2000, you are entitled to cancel any orders made
with us via the eBay Buy It Now facility within 7 working days of receipt of your order.
The terms and policies on this page form part of our legal contract. Please do not purchase items if you do not agree to these terms and policies. This does not affect your statutory rights.
Returns period & terms:
If you wish to return an item, we must be notified within 7 working
days of receipt of your item, and all return items must be
received back with us within 14 calendar days of receipt of your item
to be eligible for refund. Any returns
received outside of this period will be processed at our discretion. We
will refund the cost of the returned item and your original order postage costs to you within 7 days of receipt of the returned order.
We recommend obtaining a free certificate of posting for all return
items. It's is the buyer's responsibility to ensure that adequate care is taken to return the item to ensure it's safe arrival. All return items must be adequately
packaged to prevent damage. The original packaging the item was
sent in can usually be used for it's return. The return parcel should include a
cover note with your eBay username and nature of return, to identify it, delays may occur where this is not included. Return postage costs are the responsibility of the buyer and will not be reimbursed. All orders returned from outside the UK must include any and all applicable customs documentation and must clearly be marked as "Returned Goods", parcels without this information will automatically be returned to sender.
Exchanges:
If you wish to exchange an item, please return the item in line with our returns policy above. We will refund your returned order and the required item can be purchased directly from our eBay shop.
Return address:
Phoenixx Rising, Unit 705,
Wensley Business Park, Apple Street,
Blackburn, Lancashire,
BB2 1WD, UK.
Condition of returned items:
Return items must be received in the same new, resaleable condition in
which they were sold, with all original tags and packaging. We reserve
the right to refuse any return item that is received in substandard
un-resaleable condition, and recover any subsequent costs associated with these items.
PLEASE NOTE: Items returned smelling of smoke or food, soiled, stretched, with animal or pet hair or otherwise damaged will not be eligible for refund or exchange. If you wish to have these items returned to you, this will be done at cost.
Faulty or incorrect items:
If you receive an item that is faulty or incorrect, we will either repair, exchange or the refund the cost of the item to you upon receipt of the returned item. Items must be returned, and must include all original packaging. For faulty or incorrect items we will reimburse your return postage costs to the value of 2nd class standard post for UK mail, and standard airmail for overseas orders (recorded or tracked postal options are purchased at buyers cost).
Exclusions and exceptions:
Unless the item is faulty, we are unable to
accept perishable or personalised items for exchange or refund. Custom made and personalised items are excluded from our
returns policy. Auction format sales are exempt from our returns policy,
all auction format sales are final.
Cancellations
Your order is an offer to buy from us. No acceptance of that offer is
made until we despatch an item to you, at which point a contract will
be formed between us. At any point up until then we may decline to
supply an item to you. If we decline to supply an item to you and you
have already paid for it, we will give you a full refund of any amount
already paid for that item in accordance with our refund policy above.
We reserve the right, in our discretion, to limit quantities, terminate
accounts and to refuse or cancel any order, including after the order
has been submitted, whether or not the order has been confirmed and
payment has been received.
If we have insufficient stock to deliver the goods ordered by you, we
will notify you as soon as possible, any payments made to us will be
refunded to you and we will notify you via email. The refund will be
made as soon as possible, and always within 30 days of your order. We
will not be obliged to offer any additional compensation for
disappointment suffered.
In keeping with our obligations as a business seller, we offer a 7 day
"cooling off" period for all Buy It Now orders. As per the Distance
Selling Regulations 2000, you are entitled to cancel any orders made
with us via Buy It Now within 7 working days of receipt of your order.
Please note, auction format sales are exempt from our returns policy,
all auction format sales are final. Please see our Returns Policy above
for further details.
Questions & Combined Invoices
Our office hours are Monday-Friday, 10am-4pm UK time (GMT). All enquiries are answered as swiftly as possible, usually within 1 working day, in the order received (duplicate email and invoice requests are not necessary, don't worry, we'll get back to you asap!) |
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