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 Prelude Collection

Prelude Collection

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 Welcome to The Prelude Collection/Diamond Box Office Store. Please add us to your list of favorite sellers and visit often. Thank you for Visiting.
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Frequently Asked Questions
 Q: What Payment Methods are Accepted?
  A: We Accept Paypal, Paymate, Bank Transfer, Money Order. If there is another option you would like to pay with and not listed please contact us.
 Q: Will my seats be side by side?
  A: Yes all tickets will be side by side unless stated otherwise.
 Q: How do you send your Tickets?
  A: Hardcopy Tickets: All our Hard Copy Tickets are Sent Registered Mail and Must be Signed for on Delivery. Express Mail will be used when needed or requested. PDF/Email Tickets: If you pay via paypal we will send them to the address linked to your paypal account. If you pay with other methods we can send to any email account you nominate.
 Q: How do you send my Item?
  A: All items are Sent Registered Mail and Must be Signed for on Delivery. Unless otherwise stated in the Auction or if you select Express Post.
 Q: Can i Pick the Item up?
  A: Please contact us about the item and we will tell you if pickup is possible.
 Q: Do you offer express shipping?
  A: On certain Items we offer Express Delivery or Pickup. Please refer to the Listing if it states Express Delivery.
 Q: What is the Exact Seat Number?
  A: We do not under any circumstances provide the Exact seat number as this is to protect the buyer from any sort of fraud with the tickets or scams from people trying to copy the tickets.
 Q: Can I see a picture of the ticket?
  A: We do not under any circumstances provide Pictures of the tickets as this is to stop people copying the ticket and trying to gain access to a event. We advise anyone who is going to purchase tickets not to buy tickets if the seller is showing a picture of the ticket as somebody could have copied that picture and may try to gain access to the event
 Q: Will my seats be side by side?
  A: Yes all tickets will be side by side unless stated otherwise.
 Q: How do I know the tickets are real?
  A: Please check our feedback and note we have been dealing in tickets for many years and have a lot of customers who come back again and again.
 Q: Are there Age restrictions to access the event?
  A: Refer to the listing as we will state if event is age restricted and if unsure please contact with any questions or concerns and we will reply asap.
 Q: I do not see my question I wanted answered in the FAQ?
  A: Please contact with any questions or concerns and we will reply asap. Call us on 0421477057 or email sales@diamondboxoffice.com
 Q: Do you Accept Returns?
  A: If a item is broken in transit, please contact us.
 Q: What are PDF/Email Tickets?
  A: PDF - E-Ticket for you to print at home or office and take with you on the night.
 Q: Do you offer payment plans?
  A: Yes but you must contact us first before you do the purchase. All our payment plans are interest free. So you only pay the price of the ticket and no extra charges.
 Q: Are the Tickets Hard Copy or PDF/Email Tickets?
  A: Please refer to our listing for ticket type.