About Our Dolls
All of our dolls are imported from the United States. We are constantly searching to bring you the highest quality dolls for the best price we can find. As you can imagine, it can be quite expensive to transport these fragile items successfully from such a great distance. Fortunately, our current distributor sends all dolls in sturdy double box packaging with the dolls securely fastened and padded inside to prevent damage. In an effort to minimize shipping costs, we are currently having all dolls sent via sea freight on container ships which take an average of 6 weeks to reach us here in Perth.
We frequently get questions and comments where buyers may have seen some of our dolls advertised at cheaper prices on U.S. websites. Some have claimed they have seen where they can have these dolls sent to them here for prices as low as $10. We have never found this to be the case in actuality. Even sending a single doll via Air Mail from the U.S. usually costs many times that, and if they send by normal sea mail, it can take months to arrive and they take quite a beating sometimes. Add to that, if you have a problem with the doll, you now have to hope you can send it all the way back to the U.S.A. and hope for a refund.
We stand behind our products here and value all our customers. If you are ever unhappy with a doll you buy from us for any reason, we will refund your purchase price with no questions asked. Please note however, that due to the costs, we are unable to refund postage.
About Doll Photographs
We receive our photographs from the Manufacturer/Distributor of the dolls. As they note to us, these dolls are usually prototype models and there can be minor discrepancies in color and detail (ribbons and such) depending on the batch manufactured and availability of supplies. We do have actual photographs available of some of the dolls, but since we have no facility to properly unpack, set up and photograph the dolls, the best we can do is take a photo of the doll as it is packed in the box. Sometimes, customers have commented that ribbons, hair, etc on certain dolls did not appear identical to the photographs, but more often than not, upon receiving them, they said the dolls actually look better that they did in the photographs.