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PuzzleRing

 Maintained by:
 I create my own unique puzzle rings. Naturally, being different from the original Turkish puzzle ring, all my rings assemble differently as well.

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STORE POLICIES
Last Updated 13 Dec, 2017
Payment

We accept payment through PayPal or Direct Debit.

Your Ring Size

Please give us your ring size when you order.
Simply leave it in the "Note to Seller" at PayPal checkout or send us an eBay message.
I can make any size you like including half sizes and quarter sizes also.

Ring Size Conversion Chart:
http://en.wikipedia.org/wiki/Ring_size

Shipping

Processing Time :

We make rings upon order and send your ring within 2 weeks after placing order.

Courier :

The courier we use is DHL eCommerce (not DHL Express), a subsidiary of DHL, and we provide each customer with a tracking number.

Delivery Time :

Once the parcel has been committed to the postal service, it usually takes 1~2 weeks to reach Oz/NZ from Thailand, where I am currently living.

Rush Order

If you want us to speed up the processing of your ring you can Pay For Rush Order

Size Exchange or Re-sizing

If you decide that the size you ordered needs to be changed, you have the option of returning your ring for an exchange or re-sizing. Simply contact us and we will let you know the procedure.

Size exchange is free except for the $5 we will charge for posting your new ring to you.

For re-sizing, I do not make rings larger, except if it is only by a small amount (since that can easily be done by stretching on a mandrel). The reason for this is simple - making a ring larger involves inserting an extra piece of metal into the back of each band, which is far too time-consuming.

Refund

If you feel that the ring(s) you have received are substantially different from what you have seen advertised, or are defective in any way, please notify us for a full refund. We will also cover the cost of returning the ring to us.

If the ring is not defective, but you have simply changed your mind, you have the option of returning it to us. We will refund you the cost of the ring itself, but not the cost of posting it to you, or any Matte Finish, Engraving, or Rush Order fee you might have paid. In addition, you would need to pay the cost of returning the ring to us.

Free Repair

While every care is taken during their manufacture, it is a possibility that a soldered joint will fail at some point in the life of your ring. If this happens, I will repair it free of charge.

Please note that silver is a soft metal and you need to be careful with your ring. We will not be responsible for any deformation caused by your rough treatment. I am still willing to repair a deformed ring, but will charge you for this service.

Also, when you inform us please attach photos of your ring showing how it is damaged.

Assembly Videos

I made assembly videos showing you how to assemble my rings. These can be found on YouTube. Simply click on the links below :

Thank You!