Warranty and Return

WARRANTY

All electronic products carries a 12 months repair warranty against manufacture defects (unless specified in individual listing).

Mobile phones carries both 12 months repair & door-to-door pickup warranty.

Quality Deals will cover all of your warranty claims. We can assist and deal with warranties locally for Australian customers (unless specified in individual listing).

Should there be a warranty claim, please email us describing (in detail) how the product is faulty and what events occurred before the malfunction. We will try to determine the reason and provide a suitable solution before actually accepting the return.

After we have determined a repair is necessary, you will be issued an RMA number. When sending the item back to us for repair, you will need to quote the given RMA number with the package. Should you fail providing an RMA with the package, we are not responsible for any further delays.

AUSTRALIAN CUSTOMERS CAN RETURN THEIR ITEM TO SYDNEY. WE WILL PROVIDE YOU WITH LOCAL WARRANTY SERVICES!

Please note, we reserve the right to refuse returns for items sent back to us without our permission and consultation.

Door-to-door pickup warranty conditions (ONLY applicable to mobile phones):

Buyers will be covered by door-to-door pickup warranty for mobile phones bought from Quality Deals LTD. All the warranty conditions in this section ("Warranty and Return") applies.

Should warranty claim be valid, a pickup service will be organised by the courier. It is the buyer's responsibility to ensure:

• the correct return address and item description has to be properly filled in the document provided by the courier

• the returned item needs to be properly packaged so no physical damage takes place in transit

• the returned item is definitely faulty that needs repair services

We cannot be held responsible for:

• incorrect return address filled

• physical damage caused by inadequate packaging

• cost of postage (back and forth) for returned items that diagnosed to work perfectly (by third party service provider)

Warranty terms and conditions:

• This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included/downloaded in the Product, whether included during instalment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. To the extent permitted by applicable law(s), we do not guaranty that any software will meet your requirements, will work in combination with any hardware or software applications provided by a third party, that the operation of the software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.
   

• This Limited Warranty does not cover:

  • normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays)

  • transport costs

  • defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc)

  • defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by The Manufacturer (e.g. as set out in the Product's user guide) and/or e) other acts beyond the reasonable control of The Manufacturer.

  • defects or damage caused by liquid (applies to waterproof cameras)

  • defects or damage caused to other products associated with the purchased product
     

• This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by The Manufacturer or was used otherwise than for its intended use. Defects can be caused by viruses from your or from a third party's unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining or through a variety of other means.
   

• This Limited Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
   

• This Limited Warranty does not apply if the Product has been opened, modified or repaired by anyone other than an authorised service centre, if it is repaired using unauthorised spare parts or if the Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of The Manufacturer.
   

• Accessories that are NOT covered under the terms of the warranty include flashes, batteries, power adapter, digital media, software, LCD, lenses and additional accessories, other expenses or consequential damages.
   

• This Limited Warranty does not apply if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
   

DOA (Dead On Arrival)

An item is declared DOA when malfunction is reported within 24 hours of arrival. Customers will have to inform us by email as soon as possible when DOA is discovered. Returns for DOA items must be received within 14 calendar days. Replacement will be dispatched immediately once DOA has been confirmed and received.

Handling charge of $15 will be apply for false claim plus our return postage cost. Please verify with us before sending the item back.

RETURN

Buyer will be responsible for ALL return costs under any circumstances. Customers located in Australia is strongly advised to send their items to Sydney (saves substantial cost) for your peace of mind.

Buyers located in countries other than Taiwan and Australia will have to send their returns back to our warehouse in Hong Kong.

7 Day Money Back Satisfaction Guaranty

It is our commitment to make you satisfied. If are not satisfied with your purchase, please keep in mind that we will refund your money within 7 days of purchase. However, returns must be received within 14 calendar days under new and/or original and/or resellable and/or sealed and packed condition.

All customers should choose the right product for their needs. In the case where customers changed their minds, an exchange of either another product of equal value or a 15% (of item + postage) restocking fee will be applied.