- Why should you buy from us instead of other suppliers?
As a family company your purchasing experience is as important to us as it is to you. We really care about delivering high quality, reliable equipment at an affordable price. Our aim is to supply the best quality service with a 100% satisfaction guarantee. We can do this because we know and deal personally with our manufacturers, who manufacture for a lot of the well known brands world wide. This gives us the quality and technology of most of the leading brands without the high cost.
Through our extensive experience in the industry our product line has been put together with specified components that suit Australia conditions.
Congratulations & thank you for your custom. As soon as funds are transferred and appear in either Paypal or our bank account your item will be despatched. You will be notified via email with all the relevant information eg. Consignment number, courier details and contact numbers. This process usually takes up to 7 days depending on your location. ** Please note that funds take 1-3 days to show in our account after your transfer.
- How soon will my item arrive after I win the bid?
You can relax, we use a fully trackable courier system for 95% of the items we send out, if your item has not arrived 2-3 days beyond our estimates, simply get in touch and we'll track it down for you. Rest assured that since all items require a signature on delivery, in almost all cases of late arrival, items are either at your local post office awaiting collection or at a nearby courier depot. A helpful hint is to check in your letter box or with other household members for a calling card before contacting us. We also offer full insurance for all items sent out.
- I'm worried about my item. Can I track it, is it insured?
All items leave our warehouse in perfect condition. However, in the unlikely event that your item is damaged or faulty on arrival please contact us immediately and we will try to resolve the issue. It is advisable to take out insurance as we are not liable for items that are damaged in transit after leaving the warehouse or if you have damaged the item during assembly. If parts are damaged when received, we ask that damaged photos are emailed and we will either issue parts or replace the item. This will be at buyers expense. All sales are final and you agree to these terms once you place a bid.
- What if the item is damaged or faulty on arrival?
We sometimes have a request from a customer due to varying circumstances about picking up their item in person. We do understand that sometimes it may appear easier to do this and that you are anxious to get your item. We ask for your understanding on this issue and stress that to protect your health and safety pick ups are unfortunately not available. Please bear in mind that we charge the lowest possible shipping / delivery costs so you know you are getting the best price.
We use a leading courier company to deliver our items to ensure your equipment arrives safely and quickly – we know you will want to receive it ASAP and start using it! As you will understand due to the size of the equipment we sell, we are unable to deliver to a PO box. We therefore ask that you include a delivery address where someone will be available to accept delivery of your new equipment and a contact phone number.
- Do you deliver to a PO box?
We ALWAYS offer the BEST shipping prices possible, but due to the size and weight of our items, we are unable to offer a discount for combined items.
- Do you offer Combined Shipping Price?
Absolutely not. All costs are included in our shipping fees so that there are no hidden 'surprises'.
- Are there any extra costs after I've paid for shipping?
We accept Paypal, Direct Deposit or Money Order. We are unable to accept COD or personal cheques.
- What payment methods do you accept?
Please tell us if you require a Tax Invoice or Receipt. We can then email what is required.
- Can you supply a Tax Invoice / Receipt?
Yes. The final bid price on Ebay includes GST. All items including shipping costs are inclusive of GST.
- Are the items GST inclusive?
We ask you to include your ebay User ID or Item number so we can easily identify your payment and mark the item as paid. A helpful hint is if paying over the counter at the bank to simply print 'Winner Email' to take with you to the branch. These days ebay transactions are common and the bank branch staff will happily assist you by ensuring that you provide your reference first before completing the transaction. If you have made your payment and forgot to include your ID or Item # or you have not received our payment confirmation email after 3-4 days, please get in touch with us ASAP and we'll track down your payment manually with you. (You may receive a payment reminder, these reminders are system generated so if you have already arranged your payment, please disregard any reminder and contact us to confirm your payment has been received.
- What happens if I forgot to include my Ebay User ID or item # with the payment?
We would love nothing more than to send out your item immediately, as we know how exciting it is to win a bid, make a purchase, but unless we can confirm your payment against your ebay User ID or Item number we can't.
When you win the item, you will received our 'Winner email' with all the details you will need to complete payment via Bank Cheque or Money Order
- If I pay via Bank Cheque or Money Order - where do I send the payment?
Simply post your payment to us (our address is listed in the email) and we will send your item as soon as your Money Order or Bank Cheque has cleared.Bank Cheques usually take 3 business days, so don't forget to factor this in when you are waiting for us to advise you that payment has been received and that your item has been sent.
You don't have to do anything, you are all done! After you have made payment there is no need to email us, but we will email you to advise that we've received your payment and another when we have shipped your item. We like to keep in touch with you throughout the entire process so you don't need to contact us (unless you want to of course – always happy to receive emails from our customers )
- What do I do after I have paid?
Please refer to the Ebay item description for each listing as warranty terms differ from item to item.
Please email us through Ebay and we will respond to your email as soon as possible.
We are often asked this question from our buyers and even our competitors! We are proud to tell you that we only stock products from the industry leaders and THE most reputable manufacturers worldwide. No matter which product you choose, trust us when we say that each and every product has been fully tested and inspected before we send them out from our warehouse.
- Where do these products come from?
We are pleased to tell you that we stock a huge range of replacement components and accessories for all our equipment. We have a dedicated section in our warehouse for spares and/or extras for your machine.
- Can I get spare parts for my item?
I'm having trouble with my recently purchased item...
One of the most important things we stress to our customers is that with any new machine the best thing to do is to familiarise yourself with its manual. In many cases the manual doesn't even make it out of it's plastic envelope, even gets thrown out with the box your machine came in! We ask you to remember that many types of equipment have evolved these days and the answer may be as simple as reading the instructions.
Basic service items can be done by any competent operator. However for your more comprehensive maintenance, you can take your machine to your local service centre/specialist.
- Who can service my machine?
Please visit out 'About Us' page on ebay to get to know us. We are a family business who prides itself on outstanding customer service and product satisfaction.
- Who are QRA Equipment Specialists?
We love your positive feedback
We love receiving your positive feedback comments and want to thank you so much for your support. Ebay feedback comments cannot be changed, edited or removed. So please if you do encounter a problem we are here to support you. We understand your frustration if your new toy won't start or your item is late, but please don't leave Negative or Neutral feedback in haste. Your feedback is our reputation, we are totally committed to resolving the problem in the fastest way possible. Don't be left feeling disappointed that you left negative feedback on the spur of the moment - regardless of how small or big your issue is, please just simply send us an email with your number if you choose, and we will contact you ASAP.
Our reputation relies on our outstanding customer service and care, so please know that your inquiry is of top priority to us. We will endeavour to respond within 24 hours.