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POSTAGE & DISPATCH

Your item will be dispatched the same day your payment has cleared. Please allow up to 2-7 business days for your order to arrive. Most of our items are sent through courier or Australia Post depending on the order and your location. Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment, so please ensure your eBay address details are up to date. If your item is bulky our courier will contact you prior delivering your item.

Once your order is dispatched we will email you a separate tracking link and you will be able to track the progress of your parcel. Please allow some time for the tracking status to update.

Unfortunately, we cannot deliver on a public holiday or weekends. However, your parcel will be delivered the next nearest business day. The delivery times quoted are for Australian capital, metropolitan & major regional areas. Please allow more time for remote & rural districts. At peak times there can be delivery delays and you will be kept up to date by our Customer Care.

Please note that PO Boxes cannot receive items above 25kg or longer than one metre. In such cases it is recommended that you nominate your workplace or any other physical address, by updating your eBay delivery address at checkout.

When we send your item through Australia Post, and you are not home during an attempted delivery, the driver will leave a calling card in your letter box, which can then be used to collect your item at your nearest Australia Post outlet. Contact us at enquiries@stedi.com.au in advance for notification available pick up time and day. A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am-5pm) on weekdays

PICKUP OPTION

All our items items are available for pickup from our warehouse located at 1/12 Hammer Court, Hoppers Crossing VIC 3029 Mon to Fri 9:00am to 3:00pm and Sat 10:00am to 1:00pm, (address provided following purchase).

Pickup procedure is as follows:

      1. Purchase the item through eBay
      2. Do NOT pay eBay for the item – doing so may result in your iteam being automatically shipped to you. The item can be paid on pickup from our warehouse by Cash only
      3. Contact us at enquiries@stedi.com.au in advance for notification available pick up time and day.