uses to make a profit from your postage and handling charge. You are paying for your item's packaging and the postage costs of getting the item to you, not for us to buy lattés and chocolates on the way to the Post Office. You are NOT paying for our PayPal fees with your postage charge.
We will send you a Postage Notification email when we have mailed your item so you know when you can expect it to be delivered.
As we always leave positive feedback after your payment has been received, we would appreciate it if you would consider leaving positive feedback for us once you receive your item. If you are unhappy with STUNTgirls customer service, please contact us before leaving neutral or negative feedback as we are fair and honest and will do what we can to help.
Please do not leave neutral or negative feedback because your item doesn't fit properly or suit you, as it is totally your responsibility to check the measurements and garment details before making your purchase. We will not be pleased to receive bad feedback because of your bad judgement. You can always return your item as per the conditions below.
If you need to return your purchase, please contact us first to arrange a Return Authorisation within 14 days of receipt of your item. Please do not send it back without doing so, as the return will not be accepted.
STUNTgirls offers the following:
- Store Credit
We will need to Cancel the sale through a Mutual Cancellation Case in order to reclaim our fees for the sale, and you will need to agree to the cancellation in order to finalise the transaction. We process this upon the return of the item, and it is a simple process from the buyers end, just an agreement to the standard email that eBay sends through for Cancellations.
If your item is damaged on arrival (it happens rarely) please let us know and we will either exchange it for another one or have it repaired and returned to you at no charge.
We will happily exchange your item for another, although any difference in selling price and postage will be the responsibility of the buyer.
The return of goods will only be accepted if the item is in the same condition as it was sent, with no exceptions. If applicable, any swing tags must remain intact. If the item smells of perfume, deodorant or any other body odour, the item will not be accepted for return.
Your refund will be based on your original method of payment (excluding money orders and bank cheques, if this was your method of payment, your bank account details will be required to process your refund). Your refund will not include the original postage and handling charge.
All return postage fees are the responsibility of the buyer. It is preferable if the item is sent Registered Post so you are covered by Paypal's Buyer Protection Policy.
Many thanks, Jill