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REFUNDS AND EXCHANGE POLICY

 
Thank you for purchasing from us and supporting an independent business. If for any reason you are not happy with your unworn purchase you may return it to us in it's original packaging along with a copy of the invoice within 28 days for a full refund (postage fees will not be refunded). 
 
PLEASE FOLLOW THE STEPS BELOW SHOULD YOU NEED TO RETURN YOUR ORDER:
 
Please DO NOT use packing tape or attach return labels on the shoe boxes, use wrapping paper or you can re-use our bag if it helps!. We can not resell the shoes if the box has been damaged removing tape or labels.
 
Returned items can take up to 7 working days to process and refund.
 
Returns postage will be refunded in the rare case of a wrongly sent or faulty item. (We try our best to minimise mistakes but any error will be rectified at no cost to the customer)
 
Worn items can not be returned unless clearly faulty. Please contact our customer services department first (details below) with details of the fault BEFORE sending them back to us. Items damaged by the customer will not be refunded.
 
You may use Royal Mail or any courier service of your choice to return your items but we suggest you use a trackable service as we cannot be held responsible for items going missing in transit. If more convenient, you can use the COLLECT PLUS service by clicking on www.collectplus.co.uk/scorpion where you will be able to download a prepaid returns label (a printer is required) and take your parcel to your nearest Collect Plus drop off point. This service is trackable and the cost of which (£3.99) will be deducted from your eventual refund. 
 
If returning items from outside of the EU please make sure you fill in the Customs form/Waybill correctly making sure you tick the box marked 'Returned Goods'. Failing to do so will incur Customs duty and VAT fees which will not be paid by us and subsequently the parcel will be returned to sender.
 
EXCHANGES
 
Should you wish to exchange your purchase for another size, colour or style, we would suggest purchasing again through the website whilst sending the unwanted item back for a refund. This way you can be sure to secure the correct pair you require as sometimes items required can be sold out by the time we receive your return for exchange.
 
 
RETURNS ADDRESS:
 
Unit 4C
Prowse Place
Camden
NW1 9PH
United Kingdom
 
Tel: 0207 267 6195
 
 
Payments to us via Paypal: payments@scorpionshoes.co.uk