We promise 90% of our orders will be dispatched via Courier or Australia Post within next business day upon confirmation of receipt of payment. Once item is dispatched, you will receive a notification mail from us with the carrier we used and its Signature number. If you encounter any problem with regards to delivery, please do not hesitate to contact us and we will do our best to resolve your concern. Shopping Express kindly recommends that all customers purchase "eParcel + Signature" as their shipping method. This option will include postal insurance, and will cover your item should it be lost or damaged in transit. If Insurance cover is not purchased (Regular eParcel) Shopping Express is not responsible for any missing or damaged items during transit.