Delivery Information & Tracking
Combined Shipping Costs:
If you would like to purchase more than one item from our store and have the shipping costs combined please commit to buy all the items you require then make a request for us to combine the orders onto one invoice and we will adjust the shipping costs according to match our flat rates shown below. Please note this make take a few hours during busy periods. If you don't have time to wait please just pay for all the shipping costs and our system will combine the orders and we can then refund the difference.
You are responsible for making sure your address is correct at the point of purchase. Please ensure you check your Postcode and Suburb are correct, AusPost provide this address lookup if you are not sure http://auspost.com.au/apps/postcode.html. If this is not correct your order may be delayed. If you are having something sent to a business address, please ensure the company name is written in the top address line.
All domestic orders incur a flat shipping rate and are delivered using Australia Post's E-Parcel system, Star Track or Fast Way. It is the most efficient and reliable service available with you being able to track your order online. Your order will be covered by insurance during the delivery process, so that if it is lost in the post or damaged during transit, you will be covered.
Australia Post - Click here
Star Track - Click here
Fast Way - Click here
Somebody must be at the delivery address to sign for the delivery. If your parcel is sent Australia Post and nobody is there to sign for delivery, the parcel will be taken to the nearest post office for collection and a notification card will be left for you. Parcels sent with Star Track and Fast Way will leave an Attempted Delivery card which will have details on how to collect your parcel.
If no one can be at the delivery address to sign for the delivery but you would like the parcel left in your absence, you can specify these delivery instructions in the comments box at the checkout. (for example, 'no signature required, please leave on front veranda if not home'). However, we cannot be responsible for lost goods if you choose that no signature is required for the parcel to be left and no insurances will be valid.
All delivery times quoted on this page are the delivery times quoted to us by the courier companies, They are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines.
Saturday pick up is available to those customers that have been left a card from Australia post and whose orders have been redirected to one of the Postshops. Most Postshops are open from 9am to 12noon on a Saturday and closed on Sunday.
Please note we will not be held accountable for late deliveries when the courier has failed to deliver the parcel and it has been taken back to the depot. If you are not in at the point of delivery the parcel could well be waiting for you to pick it up.
Standard Post $6.95
This method of postage requires a signature, delivery should normally take 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking code when the item has been dispatched. If there is no-one to receive delivery a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming despatch and it does not arrive within a few days, then check back with us to confirm it has been posted) and the parcel will be returned to your local post office or depot. The post office will keep it for 2 weeks before returning it to us.
1-3 Days to NSW
3-5 Days to VIC, QLD, ACT
5-7 Days All other States
Express Post $12.95
This is the best delivery method offered by all our delivery companies, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost, Star Track and Fast Way who rarely miss the deadline, but in practice there is not a lot that can be done if they do miss.
1-3 Days to NSW, VIC, QLD, ACT
4-5 Days All other States
DHL International Delivery
The best and quickest international delivery option we have, it is generally more expensive than the others but delivery will be 5 - 7 days to USA/Canada and 3 - 5 Days to New Zealand. DHL will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries.
New Zealand - $29.95
USA & Canada - $49.95
We look forward to receiving your order
The Smiffys Australia Team
Call us on 02 9905 6400 (9am to 4pm)
Address : Smiffy’s Australia
Locked Bag 5106