• Customs, Duties, Brokerage and Taxes
• Shipping
• Payments
• Returns
• Warranty
• US and Canadian Policies

International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.

Please check with your country’s customs office and shipping company (UPS/FedEx/USPS) to determine what these additional costs will be prior to purchasing from Sonic Electronix.

Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges.

Please do not request we label your item as a gift or sample or at a lower value as we cannot accomodate such requests.

We will make every attempt to process and ship all items within 2 business days of your cleared payment.

Estimated delivery times vary by country as both distance and your local government’s customs office vary by location.

We will update your eBay record with tracking information and send an e-mail confirming shipment. If 3 business days have passed since you sent payment and you do not receive an update through eBay or a tracking number via e-mail, please contact us immediately through eBay or phone at 1-877-289-7664.

International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.

All of our listings require immediate payment via PayPal. If you want to purchase multiple items, you will have to checkout for each item separately and we will typically combine the orders once they are received by us.

You can pay with any credit card on PayPal. We will only ship to the shipping address eBay/PayPal provides with your payment. We will not ship to an address provided in the notes/comments section of your order.

• Call us at (661) 257-9993 if you would like assistance with payment options.
• Any cancellations due to unresolved address conflicts via PayPal will be charged a $10 processing fee.

Return Policy
You may return* merchandise purchased from Sonic Electronix for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. You have 21 days to return merchandise to Sonic Electronix from the day RMA number was issued as an International RMA number is valid for 21 calendar days after it is issued.

Refunds
A processing fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge, verification fee, customs, duties, taxes, brokerage or any other fees.

Exchanges
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase.  If we see a new purchase for equal or greater value of your return, we will waive the 10 percent processing fee.

Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.

Damaged Merchandise
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise.

Return Shipping
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. Additionally, you are also responsible for the shipping fee to ship the replacement merchandise back to you from us.

Replacement Terms
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.

To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned merchandise (not including shipping or any other fee), upon completion of our return process.

Returning Items
Please send us a message through eBay or contact us by phone at 1-877-BUY-SONIC (1-877-289-7664, Monday-Friday, 7:00AM-5PM Pacific Time) to receive an RMA number. You will be required to complete our product return form which will also provide helpful instructions for your return.

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

To locate the nearest shipping outlet, you may contact the following carriers:
            • UPS: http://www.ups.com
            • FedEx: http://www.fedex.com
            • Post Office: we also suggest you check with your local Post Office for inexpensive shipping.

Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Sonic Electronix.
 
*Return Exceptions
Although our return policy is quite flexible on most items, there are some exceptions, as written below.

The following items may not be returned: A/V Furniture, A/V Receivers, Apple iPods, Cell Phones, Computers, Software (opened or unopened), Televisions**, TV Wall Mounts, Special Orders, and Consumables (including, but not limited to recordable media, film, flash/digital memory, tapes, batteries, paper, and ink).

**All Televisions come with a full Manufacturer’s Warranty. Televisions 32” and larger also include in-home service. If defective, Televisions will be serviced (repaired or replaced) by a manufacturer authorized service technician. Sonic Electronix can assist you in locating your nearest Authorized Service Center.

Removal or alteration of a product’s UPC number, serial number or UPC/serial number sticker will void your Sonic Electronix Return policy.  Products that are returned to Sonic Electronix with a missing, damaged or altered serial number will be refused RMA service and returned to you.

For international customers, shipping costs to our company/manufacturer are the responsibility of the customer. Additionally, warranty re-shipment (when we ship the repaired/replaced item back) is also the responsibility of the customer. Often times, it is less expensive for you to seek local service for the defective item rather than paying for shipping to and from our company. Sonic Electronix will not cover local service fees, but they are less expensive than shipping cost you would pay.

Nearly all of our merchandise includes a warranty, with service provided by the manufacturer or directly through Sonic Electronix. The length of the warranty will be stated within the item description and/or specifications. If you would like a written copy of the warranty terms and conditions for a specific item, please e-mail us the item and we will send the warranty information.

We are an authorized dealer for most of the items we sell. Items with a manufacturer’s warranty can be sent to the manufacturer for warranty service. If an item is labeled with a Sonic Electronix warranty it simply means the item must be returned to our facility to begin warranty service. We then send your item to the manufacturer for or authorized manufacturer service center in our territory for warranty service.