Order by 3pm and your item will be posted that day! *

For items ordered Monday to Friday. Items ordered on Saturday or Sunday will be dispatched on the Monday.

Check out our feedback on how fast we dispatch!

Choose your postal options from the drop down menu next to the item you wish to buy

UK buyers

Buy as many items as you like for only one postal charge.

All items are posted via 1st class Royal Mail.

We offer a postal option of recorded / tracked 1st class mail.

Need your item super fast and guaranteed? –

We offer a guaranteed next day delivery option for when you just have to get it in time!

Individual items over the value of £20.00 will be sent 1st class and recorded as our standard procedure

We also offer FREE 1st class postage on many items as indicated.

Overseas buyers

We have many overseas customers and are delighted to ship anywhere in the world.

We are happy to provide a combined postage rate and offer a discount on 2nd and all subsequent items purchased.

We generally use Royal Mail Small Packet Service which offers the best rates for you at the present time.

We offer a recorded / tracked service option from the drop down menu next to the item you wish to buy.

Individual items over the value of £20.00 will be recorded as our standard procedure

We can arrange another carrier by prior arrangement and will always find the best postal deal option for your items.

Late / lost post

It’s really annoying when items are late or lost in the post

Please get in touch with us if you suspect that your item is late or lost and we will endeavour to find out what has happened.

If your item is tracked you can check on the status on delivery on the Royal Mail website here

Just type in the tracking number shown against the item you purchased.

Postal times – guideline

This is an approximate guide to how long your post will take but items are not classed as ‘officially late’ until 15 working days have passed. (With the exception of guaranteed next day delivery services

• Guaranteed next day delivery – next day!
• 1st class mail is normally delivered the next working day (including Saturday)
• 2nd class mail is normally delivered by the 3rd working day (including Saturday)
• International mail should normally take up to 7 working days but may be longer in some countries.

Returns

What happens if the item I have bought does not fit or is unsuitable or just not what I expected?

We really hope your item is just what you wanted but if it is not we will give you a 'no hassle' and speedy refund on return.

Please get in touch with us as soon as possible using the ebay returns procedure

If you are unsure what to do we can assist please contact us ( Lynne or Christopher) by:-

• email ebay@strawberryhillcottageshop.com
• phone (Monday to Friday 9am until 5pm) 01323 438954
• or ebay message

We ask that items that are returned are in the same condition as dispatched to you with any labels intact within 21 days of receipt. It’s ok to have tried clothes on for size but other than that clothes should be unworn.

Please can you ensure that items returned include an ebay returns slip or details of:-

• Name
• Address
• Ebay ID
• Reason for return

If a refund or replacement is required please also add the replacement size if applicable,

We can offer you:-

• A full refund net of postage costs
• A replacement in a different size or colour if available
( please contact us to check availability first and we will put the item to one side for you )
• Another item out of store (additional postage charge may apply)

What happens if the item I have bought is faulty or not what I ordered?

Things do go wrong occasionally and we are really sorry when it happens!
We want to put it right for you as soon as possible.

Please get in touch with us as above and we will arrange a refund or replacement as soon as possible. All postage costs will be covered by us for faulty/ wrongly sent items.

We are happy to accept returns for up to 21 days after you received the item.