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About Us:

The Supanews brand started in 1992 and is arguably Australia‘s leading newsagency chain. Supanews Retail Pty Ltd has stores in major shopping complexes and transit locations on the east coast of Australia.

The Seller (Supanews Limited) has a licence from Supanews Retail Pty Ltd to use the Supanews Intellectual property and brand name to sell Books.

What condition is the item you are selling?

Everything we sell, including this title, is new and in excellent condition. We do not sell used product. Books are despatched from our overseas suppliers, who ship your order directly to you, or from an Australian warehouse.

How much will my order cost and how can I pay?

The price shown is the price you will pay in Australian Dollars, there is no charge for economy postage. We offer an express shipping option, this is at an additional charge for each item purchased, the cost is shown in the postage section of the listing.

We are unable to combine orders for multiple items and cannot discount multiple purchases. The charge for express shipping, where selected, will be applied to each item you purchase, we are not able to combine multiple items (even of the same title) on a single express shipping charge.

We accept payment via Paypal. We do not accept any other payment method. You must pay for your order as soon as you buy the item.

Can I order from outside Australia?

At present we only deliver to Australia.

Can I pick up my order from a Supanews store?

Unfortunately not. We are not able to offer local pickup at a Supanews store.

How long before you process and despatch my order?

Typically orders are despatched to you within 1 to 3 business days after you place your order (a business day is Monday through Friday excluding public holidays). We use a regular mail service to send your order to you and as such cannot offer an express or courier service.

How long before my order arrives?

You can expect to receive your order between the dates shown in the eBay listing above in the section that says “Delivery estimated between…”

All orders will be delivered by Australia Post or one of their couriers. If your order has not arrived within the expected timeframe please first contact your local Australia Post office to determine if they are holding your order.

REMOTE/REGIONAL LOCATIONS: Please note that regional locations may take longer than the times listed above.

What do I do if my order does not arrive within the expected timeframe?

All orders will be delivered by Australia Post or one of their couriers. If your order has not arrived within the expected timeframe please first contact your local Australia Post office to determine if they are holding your order.

If your order has still not shown up after you have contacted Australia Post please contact us as indicated below.

Supanews wants you to be 100% satisfied with the service we provide. If your order does not arrive we will gladly replace or provide you with a refund.

How do I return an order?

Supanews will replace any item which arrives damaged or has been sent incorrectly at no cost to you. Please contact us in the first instance if you order is damaged or you receive the wrong title. Please see below for our contact details.

Please note that Supanews does not accept returns due to change of mind.

How do I contact Supanews Australia

For any further enquiries, please contact our friendly Customer Service team via email or phone. We will respond to your message within one business day of receipt.

ebay@supanews.com.au
1800 660 993

We currently offer telephone support from 9am to 5pm AEST, Monday to Friday. Please email Customer Services or leave a voicemail message outside of these hours.

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