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Shop Policy

Shop Policy

Please choose the related category from following and read it first.Most of the time, you can find the answer of your questions here. Welcome to email us if you cannot not find the solution here.

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Terms and Condition

  • Bidders must read and agree to all of the Warranty Policy, Postage & Handling Fee, Shipping Information, Payment Detail and Feedback Instructions before bidding.
  • The successful high bidder must complete the sale transaction (including payment) within 5 days from the date of receipt of email notification following the end of the sale. Otherwise, high-bidder will be considered as NON-PAY buyer.
  • SUPERONLINESTORE is not directly liable for any loss, theft, or damage to any goods unless insurance has been added on.
    If problems do arise, please contact us, and we shall endeavor to resolve any 
    issues.
  • We will not be responsible for any compatibility problem. Hence before you bid you should check the listing carefully or e-mail us.
  • SUPERONLINESTORE adheres to all trading rules applied by eBay.
  • While all care is taken, any errors or omissions in the item details are unintentional.
  • All pictures contained within this listing are for illustration purposes only.
  • It is not acceptable for refund/replace if buyers merely feel unhappy because the item is not what they expected, or that have simply changed their minds.
  • Insurance is not included in all items, insurance is optional and advised on the invoice after you won the item.(PLEASE DO NOT PAY UNTIL WE ACKNOWLEDGE OR CHANGE ADDRESS)

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Warranty

If the listing do not mention any warranty information then we will provide 90 days warranty.
Please check the listing for the correct warranty period

We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOA's must be contact/return to us within 7 days. Needs help with warranty and returns please email us first

If an item needs to be returned for warranty after the 7 day period days from the date of dispatch, postage for both ways will be at the buyer's expense.

We do not accept any item return by COD. The returned postage must be paid entirely by the bidder. You have to contact us before you return anything

All accessories and bonus gift are not covered by warranty.
e.g Battery , earphone,cable,carry bag...

The warranty is voided where damage to the product is caused by reason other then manufacturer's defects, accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n' tear, damage to accessories

Warranty issue contact us:
superonlinestore.ati@gmail.com
help@superonlinestore.com.au

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Shipping

  • Buyer has to pay for Shipping and Handling Fee Shipping and Handling fee: check the listing on ebay
  • Item will not be shipped until payment has been received in full.
  • All shipments will be made within 48 hours (Excluding weekends and public holidays) and depart from Melbourne after payment has been confirmed departing form Melbourne.
  • Pickup is not possible (unless arrangement has been made).
  • Delivery is not available on weekends, public holidays or during after hours.
  • Please allow up to 10 working days for delivery, after the proof of payment is provided.
  • SUPERONLINESTORE is not directly liable for any loss, theft, or damages during delivery.
  • We will reply your e-mail within our business hour. If you Need help please visit our FAQ First.
    Business hour: Monday to Friday 10:00am - 5:30pm
  • Re-delivery fee will be charged on buyers for item(s) that are undeliverable and/or returned to the seller as a result of incorrect delivery details or unsuccessful delivery.
  • All shipping fees quoted in corresponding listings include postage, tracking, and handling fees. If you place the bid that means you agreed for it.
  • Any changes of address after check out will not be considered to be valid. (PLEASE DO NOT PAY FIRST UNTIL YOU GOT OUR ACKNOWLEDGEMENT)

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Payments

We accept the following methods of payment only:

  • Direct deposit by Internet banking
  • Direct deposit at any bank branch(make sure left reference)
  • Australian Post money order
  • Paypal

Buyers are required to follow the payment instruction on the checkout page. We are not responsible for the unidentifiable payment and delay of delivery if the buyers fail to follow our payment instruction.

If buyers are unable to pay for the winning item based on any circumstances, buyers should take the responsibility to pay for the eBay charges and our handling fee. Buyers are required to pay us the charges as below:

  • Ending price under $100 --> $8
  • Ending price over $100 under $200 --> $10
  • Ending price over $200 under $300 --> $15
  • Ending price over $300 under $400 --> $20
  • Ending price over $400 under $500 --> $25
  • Ending price over $500 ->$30

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Feedback Instruction

  • We suggest our buyers to leave their feedback after their items are received.
  • When we receive positive feedback from a buyer, we will leave a positive feedback to the buyer on the same day.
  • Please contact us first to fix the problem before leaving a negative feedback (Negative Feedback can not solve any problem).

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Returns and Exchange Policies

  • Warranty issue: Please refer to our eBay auction listings for warranty information. Should item becomes faulty or DOA, if item carries warranty and it's within the warranty period, please contact us via email. No item will be accepted without a proper warranty return authorization.
  • Products must be returned with all accessories included in their original packing materials, including cartons and boxes(unless seller instructed as not required)
  • Postage and Handling fee is non-refundable.
  • Buyer is liable for the postage to return faulty/DOA product for warranty, exchange or refund.
  • We are liable for sending replacement or warranty item back to the buyer within 7days DOA period, except in the case that the returned item is tested not faulty.In which case, it is buyer s liability to pay for the postage cost to send the item back to buyer.
  • If an item needs to be returned for warranty after the 7 day period days from the date of dispatch, postage for both ways will be at the buyer's expense.
  • We reserve the right to refuse return, partial refund, or exchange of any items.

We have NO responsibility on the shipping and handling fee on any returned items. If buyer sends back the item by C.O.D. service, item will NOT be accepted. And if item is lost during the return (eg.using regular post), customer is liability for the lost.

Buyers must follow the returns instruction provided by the seller.

For refund items, 20% of the winning price will be charged as eBay charges and restock fee.
Refund will only be processed via PayPal or Bank Transfer, depends on which payment method you used previously.
Charges may apply if the product is functioning properly or it is confirmed that the product is physically damaged by end user when we receive it. There will NOT be any refund if such cases do occur.

All returns/warranty are valid for Australia customers only

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