Terms and Conditions
By placing a bid on any Auction item or purchasing a 'Buy It Now' item you are agreeing to Terms and Conditions of our store. All our products are sold new with tags, unless otherwise stated. All items are 100% authentic guaranteed
Payment
Payment Method
We accept:
- Bank deposit/Bank transfer ( for Australia Buyer only)
- PayPal payment
- Money Order
- Overseas Buyer: we only accept PayPal payment
Payment must be due within 7 days from 1st won item auction end. However, if bidder doesn't make payment, we have to recovering the final fee by reporting the unpaid items to eBay.
For bank deposit or transfer, please leave eBay ID or item number as reference, without reference will increase the process time and delays item shipping.
Your total bill amount will be automatically calculated during checkout. To start checkout, just click "pay now" button. If you purchased items for different currency, please check out and pay separately.
For further enquiry, please contact with us via eBay message.
Postage
1. Your items will be combined in 7 days automatically before payment. Log in your PayPal use the "Pay Now" button; you will be directed to PayPal system.
2 .Shipping time in our listings is estimation, but it is not a guarantee of delivery time, although most of the items arrive within the specified time frame in the listings.
3. Postage and handling fee for each item is to offset the costs of fuel increase, packaging and labor, as well as the actual postage required.
4. Please also note that the shipping rates for many items we sell are weight-based and cubic-based, it is not simply the postage paid label or the face value of the stamps. Shipping costs are an inherent feature in any mail-order service, and we hope that you will understand.
5. Orders are dispatched via your eBay Shipping order address, please confirm the shipping address when you check out and pay. . We take no responsibility if buyer offered us a wrong shipping address.
Return Policy
- T&T want you happy with your purchase, however, we understand that sometimes you may not be satisfied with the purchase you have made as the item may not fit or you simply change your mind. For this reason we have a simple easy hassle Exchange, Refund and Credit Policy:
- Contact us via eBay message and we will have appropriate arrangement for you. All inquiries will be replied within 24 hours.
- You must be postmarked back to us within 7 days from when the item was received. We highly recommend that you insure your package, we are not responsible if the returned items not arrive to us.
- Item(s) must be returned in original condition as we sent to you. Return shipping charges will be the buyer's responsibility.
- If a negative feedback is posted before an attempt to resolve the problem, T&T will reserve the right to accept the negative feedback as the final resolution to the matter and a return will no longer be accepted.
- If buyer misread our item description prior to bidding, so that the item is unfit, we do not offer exchange
- Making you a satisfied customer is our No 1 goal
Feedback
Feedback will be left for you once the sale is finalized. If you are satisfied with product and services, to support our eBay business, please leave us positive feedback, we will leave positive feedback within 24 hours. Your encouragement will keep us moving forward and constantly improving our service.
If you are not satisfied with our product and services, please mail us first, and then we will try our best to resolve the problem you have.
Contact Us
Please contact us if there are any questions or suggestions to improve your shopping experience. Your satisfaction is important to us. Thank you. Our office hours are AU AEDST 10:00 - 22:00, Monday through Saturday. We do not work on Sunday. Your message will be answered at the earliest possible time. Please contact with us via eBay message.
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