You can return items that you have purchased from the Target eBay store back to us via the post or to your local Target store. If you have changed your mind or require an exchange, goods must be returned within 28 days from delivery.
If you purchased an item from the Target eBay store and it's not of acceptable quality or doesn't match the description, you can return it. Just bring it back with proof of purchase and we'll repair it or exchange it or give you a refund for your purchase using your original payment method. Our policy provides you with additional benefits to those under Australian Consumer Law.
Items must be in their original packaging and in new condition suitable for resale. Manuals, packaging and accessories must accompany electrical and electronic products.
Returns via store
You can return items that you have purchased from the Target eBay store to your local store for an exchange or refund, but you must present a proof of purchase, ideally your tax invoice that was sent to you by Target. Our store team member will assess the items and determine whether a refund or exchange will be offered. Refunds will be issued in the same form of tender, therefore if you paid for your online order through PayPal, your are required to present the card associated with your PayPal account in store, if you don't have a proof of purchase we'll offer you an exchange coupon to the value of the current price of that product.
Returns via the post
To return an item that you have purchased from the Target eBay store back to us via the post:
- Download the returns form from the Target website and fill in the details
- Put the 'returns form' with the items that you are returning into a suitable parcel
- Take the 'eParcel' slip (that came with the items) and stick it on the front of the parcel.
- Take the parcel to your local Post Office. They'll then scan the barcode and provide you with a return confirmation from Australia Post so that you'll be able to track your return.
If the item/s is large, bulky or if you have any questions, please contact us at here. Target Customer Services operate Monday to Friday between 9.00am to 7.00pm AEDT and Saturday 9.00am to 5.00pm AEDT.
We also reserve the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you've changed your mind. If you've requested an exchange of a product that you've purchased online, we'll do our best to fulfil your request, however please note that this is subject to stock availability.
Excluded change of mind items
The following items can not be returned if you change your mind:
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
For further information, please contact our Customer Relations Team here.