- This product is covered by a
12 Months Warranty with the manufacturer.
- We do not accept return of
products which are not faulty. If you order the wrong products by mistake,
or change your mind then we can not be held responsible. In this case we
do not accept nor offer a return or exchange of goods once ordered and
payment received and will be non refundable.
- If you the consumer, has a
problem with a product then please contact us first to try and resolve the
issue first. We endeavour to resolve problems as soon as possible.
- If you believe the product
is defective then please notify us immediately. If you do not notify us
within 7 days upon your receival of product then we reserve the right to
refuse repair or replacement.
- If a product is determined
faulty we will then contact the manufacturer for a RMA (return to
manufacturer authorisation). Once received we will then email the forms to
be completed with the details to submit and where to send the item. Items
must be returned using standard postal services as courier delivery in
some countries is not possible.
- In some cases we reserve the
right to have the product sent directly to us first for inspection and
- Items must be returned as
received and boxed. IE: In NEW Condition with all the original packaging
and accessories, manuals, software, adapters etc. Items must not show any
marks scratches and evidence of wear and tear.
- Upon receival the item will
be inspected and tested the in compliance with the manufacturer’s
specifications and compatibility. This is to ascertain if the nature of
the problem is indeed a faulty component a possible user error or an
incompatibility to the consumer’s own hardware/software.
After inspection the following procedures are then
A) If tests show a fault then it
will be either repaired or replaced. The manufacturer's usual procedure is to
initiate a repair immediately and confirm with us the customers address so that
the repaired goods can be sent directly back to the customer once complete.
B) If tests show the item functions
properly under the conditions defined by the manufacturer then the item is sent
back to the consumer at there cost.
C) If tests show physical damage to
a product evidence of tampering caused by the user; opening the internal
workings of the products to repair or modify components; or flashing the
firmware and using non-approved software then it will invalidate the warranty.
In this situation the item will be deemed unserviceable and destroyed. The item
will not be sent back.
D) Faulty products usually take one
week for repair upon receival at the manufacturer. Once repaired the goods are
then re-checked and if all fixed packaged securely and sent back to the
customer like a normal order and at the cost of the manufacturer.