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Returns and Refunds Policy
We understand that
there could be scenarios where you may want to return the purchased item
for a refund. We assure our buyers the highest Quality Standards of the
Product and Service.
Rajrang will not be
held responsible for any damages incurred during the returning of goods to
us. The condition of the goods will remain solely the customer's
responsibility until goods have been booked in and assessed by Rajrang.
· Goods
must be returned 'AS SOLD' in the original packaging complete 'AS NEW'.
· Goods
must be complete, unused, and in 'AS NEW' condition (eg if you have opened
the box to examine the product it must have been done so without damaging
the box and packaging or damaging the product in any way) and must be
re-packaged as received.
· Goods
must be returned to our Returns Department within 14 days from
authorization. We are unable to accept returns of un-wanted and non-faulty
items after the 14 days.
· Any
'FREE GIFTS' with the products must also be returned.
Goods received back
complete as NEW and unused and in original box and packaging including all
accessories and in a re-sellable condition:
·
You
will be refunded the full invoice amount less cost of delivery.
Goods received back
not in a re-sellable condition:
·
We
reserve the right to refuse a refund on the item, or deduct up to 25% of
the original selling price from the refund amount. This does not affect
your statutory rights.
14 Days Money Back
Guarantee
We accept returns and
refund the item Selling Price if for any reason you are not 100% satisfied
with the Product. In such scenarios, kindly let us know through email
within 14 days of the receipt of item.
Undelivered or item
not as described scenario
If you find an item
not as described, we encourage you to share a photograph of the received
item. We honor our buyer’s decision and will be able to provide a
replacement or refund after the item is sent back and received by us.
It is very rare that
a package is lost in transit or fails to get delivered. We ship all items
from India and in some rare scenarios, especially during the peak holiday
periods a package may take longer to get delivered. We track the shipments
sent by us and in case a package is not delivered in 10-25 working days,
we submit complaint with the shipping company to determine the status of
the package. If the package does not get delivered in 30 days from the
shipment date, we immediately provide a replacement or full refund.
Opening a Case
We strive to resolve
all problems directly with our customers and respond to all emails
promptly. We are committed to resolving the problems in a timely manner
and communication resolution progress with our customers. If for any
reason you feel to open a case, please contact us first and allow us to
resolve the problem. We will do the necessary to ensure you are 100%
satisfied whether a replacement or a refund is asked for.
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