| PAYMENT
We currently accept Paypal and Bank Deposit. If you choose to pay by making a Bank Deposit, our bank details will appear when you check out. Please note, orders will only be dispatched upon receipt of full payment.
We are happy to combine postage for multiple quantities or other items bought from our eBay store. After making the purchases, if the items are not combined automatically or the total shipping charges are not reasonable, please use the "request invoice" function on eBay and we will combine and amend charges where applicable. (Please note: If this is not requested, the orders may be shipped separately and shipping charged twice).
SHIPPING
We ship throughout Australia and Internationally using Australia Post as our preferred shipping partner unless otherwise stated. Shipping costs includes packaging and handling (please allow 1-2 business days).
Depending on your choice of shipping options, delivery within Australia will generally take 1-5 business days for Regular service, and 1-3 business days for Express service. International delivery will generally take 2-10 business days depending on your location.
RETURNS & EXCHANGES
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to exchange or refund the cost of goods (not including shipping fees) provided we are notified via sales@thefeathershop.com within 2 days of you receiving the goods. Once we acknowledge your request, items must be returned with a copy of the invoice within 5 business days in Australia or 10 business days worldwide from date of notification.
Goods must not have been used or damaged, is in its original packaging and is in a fully resalable condition. If we find that the goods have not been returned to us in fully resalable condition, we reserve the right to refuse an exchange or refund on the goods. We are unable to offer an exchange/refund on any sale items or custom orders.
If you are returning any goods because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in returning the goods to us. Once we have received the goods and confirm that it is damaged or defective, we will replace and resend the goods at no extra cost, or provide a full refund in the original form of payment. | 
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