When will I get my goods?
We aim to dispatch your goods within 24 hours of payment.
For UK customers, standard delivery service orders will take between 2 and 5 days to arrive.
If you are based in the UK we will deliver your order to you using either the Royal Mail or DPD Courier. This is dependant upon the weight and size of your order.
If your order is being delivered by DPD then the delivery will require a signature. If you are not in when the driver arrives, they will leave a card with local depot information and your consignment details on. The order will then be returned to your local DPD depot. You then have four working days to contact DPD to either arrange a re-delivery or arrange for collection from your local depot. If you fail to contact DPD within this timescale then your order will automatically be returned to us at PriceRightHome.com and a handling charge will be incurred. If this is the case, we can arrange to have your order re-delivered to you but this will incur an additional shipping charge.
Two delivery attempts by DPD are covered by the delivery cost charged on your order. However, if a third (or more) delivery attempt is needed then a re-delivery charge of £5.00 will need to be applied to your account before this can be authorised. However, you have the option of collecting your order from the DPD depot for no additional cost. You will need to contact your local DPD depot to arrange this.
For customers based in Europe (including the Republic of Ireland), we ship most orders by Airmail and goods should be received within 5 to 10 working days of your order.
For customers based in the USA, Canada, Australia, New Zealand and other worldwide addresses, most orders are shipped by Airmail and goods should be received within 7 to 14 working days of your order.
Please note, some of our items (due to weight) are listed as UK Mainland Only. Should you purchase one of these items and are based outside the UK Mainland you will either have your order canceled and refunded, or be asked to pay additional shipping costs.
Delivery of Damaged or Missing Items.
Depending on the weight of your order we may use a courier service to deliver your goods. In this event your order will require a signature upon delivery. If the packaging shows visible signs of damage (e.g. rips or tears in the outer packaging) then please sign for the goods and notify the delivery driver that the goods are signed for as 'Damaged'. You then have 7 days from the date of delivery to notify us of any items that have been damaged in transit or are missing from the delivery. If the delivery is signed for as 'clear' (i.e. the driver does not note the delivery as 'damaged') you only have until 3pm on the next working day following delivery to notify us of any damaged in transit or missing items. Please note that this does not affect your statutory rights and you are still entitled to the standard 7 day cancellation period as outlined in the Consumer Protection (Distance Selling) Regulations 2000.
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