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 The Lily and Rose Garden

The Lily and Rose Garden

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 Welcome to The Lily and Rose Garden! I've been trading honestly, proudly and successfully on eBay since 2000 (previously under Kristophersmum's Korner as just*chell) & am well known to thousands of happy customers. Please enjoy browsing my listings!

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My Payment Terms

I accept Direct Deposits into my bank account and PayPal (International Buyers MUST use PayPal). Please contact me if the eBay Checkout system is malfunctioning and not displaying my banking details. I request that payment be made within 5 days and that you contact me or complete eBay checkout within 3 days of your auction ending.

My Return Policy

All sales are final - I will only accept returns where I have inadvertently misrepresented an item or overlooked a glaring fault. The condition of a second-hand garment will always be subjective (just as factors such as the colour of an item can vary depending on your computer monitor) but I consider my decades of experience in selling and gauging the condition of used clothing - coupled with massive, exceptionally positive, glowing feedback from buyers - to be stellar. Essentially, I know what I'm talking about, and I aim to please. Your repeat business is important to me!

Customers have seven days from the receipt of the faulty item to return it. All returned goods must be received in the same condition as they were shipped and will be inspected (for originality) before a refund is granted.

Please note that I keep detailed records of exactly the way an item looks the day it is dispatched - I hate that I have been forced to introduce this practice but have done so after knowing several sellers who have received their items back for refunds only to find they were not the exact items they had sold. Such "buy and switch" frauds are very hard for private, non-business sellers such as myself to continue operating under the threat of.

I do describe all my items very accurately and usually in great detail, with clear and accurate photographs, mentioning any flaws I find. I know from experience how upsetting it is to receive an item that's not as described so bid with confidence!

The refund will be for the item cost and - to be fair - also for the initial outward postage, but the buyer is responsible for the return postage costs as this is for a service payable to Australia Post, not for anything payable to me personally. Registered Mail must be used to return an item if that's the way the item was sent to the buyer.

  
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