Shipping & Deliveries
Q: I do not live in Australia – will you still ship to me?
A: Yes. Herringbone delivers to most countries, however local import duties and additional charges may be payable on receipt.
For orders placed outside Australia, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.
Q: How long does it normally take to receive my order?
Please visit our Shipping
section which details the expected delivery time frames
If you are based in Sydney and require an urgent (same-day) order, please contact our Web Sales Team on +61 2 9362 9901
. Additional charges may apply.
Q: What happens if I do not receive my order in the timeframe?
It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur.
If your parcel does not arrive please contact our Web Sales Team on +61 2 9362 9901
or email us at email@example.com
. We are available Monday to Friday 09:00 to 17:00 and will investigate the matter and respond immediately.
Q: Does Herringbone deliver to multiple addresses in one order?
A: No. Herringbone is unable to deliver to multiple addresses in a single order. You will be required to place separate orders for each address.
Q: Do I need to sign for my purchase?
A: Yes, a signature may be required upon delivery. Deliveries will only be made Monday to Friday during business hours. It is the responsibility of the customer to ensure that they will be available to take delivery of your order.
Should you wish to have your shopping delivered to an alternative address please state this in the shipping address section. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.
Q: Can somebody else sign for my purchase?
A: Yes, anyone at the specified delivery address can sign for the goods. Herringbone does not take responsibility for loss or damage to goods once they have been signed for.
Q: Can I have my shopping delivered to an address other than my card billing address?
A: Should you wish to have your shopping delivered to an alternative address please state this in the 'Delivery Address' section. Your order will be charged in the local currency of the shipping country/region. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.
Q: Do the prices displayed on Herringbone.com include tax?
All prices are shown in Australian dollars are inclusive of Goods & Services Tax (GST).
Rest of World:
Goods purchased online at Herringone.com are exempt from GST and import duty if they are worth less than $1,000 AUD. GST will be removed for all goods shipped internationally at the time of purchase.
The Herringbone Brand
Q: How did Herringbone get its name?
A: Herringbone derives its name from the bone pattern of the Herring fish. The intricate detail of this pattern is reflected in the timelessness of the Herringbone fabric, which is used every season as a key piece in our core collection.
Q: Herringbone Locations
A: Herringbone is based out of our Head Office located at 102 Queen Street, Woollahra in Sydney's Eastern Suburbs.
Herringbone retail stores are located across Sydney's CBD, Eastern Suburbs, North Shore and a GST-free store inside Customs at Sydney's International Airport. Interstate, Herringbone retail stores are located in Melbourne, Brisbane and Perth.
Locally, Herringbone is stocked in David Jones concessions in Melbourne and Sydney's CBDs.
Internationally, Herringbone is stocked in concessions at Singapore's Takashimaya Department Store and Dubai's Hotel Al Qasr.
Q: Customer Care
Herringbone guarantees the quality of our customer service and garments provided will be of the highest standard.
Any client who feels that they have had an experience that is not "Distinguished by Detail" is invited to contact Herringbone Customer Care on the below details at their convenience.
102 Queen Street
Woollahra NSW 2025
+61 2 9362 9901