A: Yes. Herringbone delivers to most countries, however local import duties and additional charges may be payable on receipt.

For orders placed outside Australia, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

A: Please visit our Shipping section which details the expected delivery time frames

If you are based in Sydney and require an urgent (same-day) order, please contact our Web Sales Team on +61 2 9362 9901. Additional charges may apply.

A: It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur.

If your parcel does not arrive please contact our Web Sales Team on +61 2 9362 9901 or email us at service@herringbone.com. We are available Monday to Friday 09:00 to 17:00 and will investigate the matter and respond immediately.

A: No. Herringbone is unable to deliver to multiple addresses in a single order. You will be required to place separate orders for each address.

A: Yes, a signature may be required upon delivery. Deliveries will only be made Monday to Friday during business hours. It is the responsibility of the customer to ensure that they will be available to take delivery of your order.

Should you wish to have your shopping delivered to an alternative address please state this in the shipping address section. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

A: Yes, anyone at the specified delivery address can sign for the goods. Herringbone does not take responsibility for loss or damage to goods once they have been signed for.

A: Should you wish to have your shopping delivered to an alternative address please state this in the 'Delivery Address' section. Your order will be charged in the local currency of the shipping country/region. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

A:
Australia:
All prices are shown in Australian dollars are inclusive of Goods & Services Tax (GST).

Rest of World:
Goods purchased online at Herringone.com are exempt from GST and import duty if they are worth less than $1,000 AUD. GST will be removed for all goods shipped internationally at the time of purchase.

A: Herringbone derives its name from the bone pattern of the Herring fish. The intricate detail of this pattern is reflected in the timelessness of the Herringbone fabric, which is used every season as a key piece in our core collection.

A: Herringbone is based out of our Head Office located at 102 Queen Street, Woollahra in Sydney's Eastern Suburbs.

Herringbone retail stores are located across Sydney's CBD, Eastern Suburbs, North Shore and a GST-free store inside Customs at Sydney's International Airport. Interstate, Herringbone retail stores are located in Melbourne, Brisbane and Perth.

Locally, Herringbone is stocked in David Jones concessions in Melbourne and Sydney's CBDs.

Internationally, Herringbone is stocked in concessions at Singapore's Takashimaya Department Store and Dubai's Hotel Al Qasr.

A: Herringbone guarantees the quality of our customer service and garments provided will be of the highest standard.

Any client who feels that they have had an experience that is not "Distinguished by Detail" is invited to contact Herringbone Customer Care on the below details at their convenience.

leanne@herringbone.com

HEAD OFFICE
102 Queen Street
Woollahra NSW 2025
+61 2 9362 9901