Hello, thanks for checking out my store. I offer many of my items as fast and free postage to not just offer you the best price possible, but also to get your parcel to you in the quickest time possible. Most recently a number of dishonest buyers have received their items in 2-3day as they were sent as large letters instead of the normal 7-10days parcel post with tracker. On receiving their items they have taken out claims with Ebay/Paypal claiming their items have not been received and demanded their money back. This is very time consuming not just for the seller, but also Ebay/Paypal having to review these cases and also Australia Post as I raise cases with them to report the item missing. Therefore your address is logged with them making a fraudulent claim. If they receive many claims from this address it is at their discretion what actions they take. I will not just give a refund with no evidence. I try and keep my costs down for my customers and I provide a first class services to all my customers, I would appreciate if you could show the same courtesy as my seller ratings are affected by each dishonest buyer as this seems to be trend happening on Ebay. If you do want more security your item has been posted please ask me for the extra cost for registered post/express post or to be send with a tracker number. (may be no cost).