Tragic Beautiful wants you to LOVE your new purchase! We understand sometimes stuff doesn't fit, doesn’t suit you or just doesn't make you gasp with happiness. If something isn’t as you imagined or doesn’t fit we are happy to offer an exchange, refund or store credit.
To return an item just use the returns form included in your order or contact us for a replacement. Then send it back!
In the case of a store credit, once we get your returned goods, we’ll send you a confirmation email along with a store credit code. You can use this code to get a different size, colour or whatever you wish at Tragic Beautiful! If you would like to do a direct exchange, please give us a call or email us so we can reserve your item for you. (We will hold items for 2 weeks only) Then post back your original item along with the form. You can either enclose a prepaid self-addressed Australia post satchel, or just leave your phone number or email to pay return post with paypal or credit card.
- Returns must be returned to the store within 30 days of purchase.
- Return postage is paid by the buyer unless item is faulty or we messed up.
- Makeup, underwear, piercing jewellery, swimwear or any beauty products cannot be returned due to hygiene and health reasons.
- We recommend you use a trackable method of postage to ensure your item is returned to us safely.
- Your item must be returned to us in new, unused condition. All items must be returned in original packaging with tags attached.
- If we can detect the item has been worn, damaged or soiled, it is deemed unsaleable. We reserve the right to reject items in this condition. Please be careful when trying on clothing and shoes to avoid tears or scuffs.
The Tragic Beautiful team is proud of its customer service efforts and wants to make sure you are 100% happy with your purchase. If you have any questions or concerns, please contact us!