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Terms & Conditions of Sale

TrailerCampers.com
LEC Consultants Pty Ltd
Address: PO Box 614, Rosny Park TAS 7018
Phone: 1300 TCAMPER or 1300 822 673
Email:

In the policies below, these terms are defined as follows:
"Company" means LEC Consultants Pty Ltd trading as TrailerCampers.com
"Company Warehouse" means a warehouse used by the Company for storage of product and from which distribution occurs.
"Company Service Centre" means a Company Warehouse nominated by the Company for product repairs.
"the Purchaser" means a consumer who purchases a product from the Company.
"Consumer" means a person who purchases goods and who does not resell the product in any form.

The Company may vary these terms at any time by publishing a notice on a Company website associated with the sale of the relevant products.

General Terms & Conditions

  1. The Purchaser authorises the Company to use the contact details and personal infomation provided by the Purchaser to contact them for marketing purposes.
  2. The Company will not share the Purchasers personal information or contact details with any other organisation.
  3. The Purchaser may request that their details not be used for marketing purposes by the Company.
  4. The Purchaser may not re-sell products without written permission from the Company.
  5. The Purchaser may only use the products for private use, unless given written permission by the Company.

Satisfaction Guarantee

  1. All products sold by the Company have a 30 day satisfaction guarantee from the date of original purchase.

  2. Legislation may imply warranties or conditions or imposes obligations on the Company, which cannot be excluded, restricted or modified in relation to consumer goods.

  3. To the full extent permitted by law, but subject always to clause 2, this guarantee does not cover damage caused to the product after it has left the Company Warehouse. (See Freight Insurance for cover after leaving the Company Warehouse.)

  4. If a customer is not satisfied with the product, they should:
    1. Contact the Company within 30 days and advise they wish to return the product under the satisfaction guarantee.
    2. Demonstrate that the product was not damaged in any way after leaving the Company Warehouse.
    3. Verify that the product has not been attached to other property, nor have had any item attached to it either by welding, screwing, bolting, gluing or other means.
    4. Obtain a Return Authorisation number from the Company.
    5. Repack the product in it's original packaging if possible – or a similar suitable replacement if not.
    6. Return the product, in its original condition, to the Company Warehouse from which it originated. Returns should be made either in person, or by a freight contractor approved by the Company.
    7. Returns should be made as soon as possible after receiving a Return Authorisation number.

  5. After assessing the product to verify that it was not damaged after leaving the Company Warehouse, the Company will refund the purchase price of the product.

  6. To the full extent permitted by law, but subject always to clause 2, the Company will not refund, or be responsible for, any freight, transport or insurance costs associated with the product.

Freight Insurance

  1. Freight insurance cover is optional, and must be purchased prior to the product being freighted.

  2. Legislation may imply warranties or conditions or imposes obligations on the Company, which cannot be excluded, restricted or modified in relation to consumer goods.

  3. Freight insurance provides cover against loss or damage to the product between the time it leaves the Company Warehouse, until the time the Purchaser (or their nominated agent) takes delivery of the product as indicated by a signature on the consignment form. It does not provide any cover during transport by the Purchaser (or their nominated agent).

  4. Prior to accepting the freight, the Purchaser must inspect the freight and determine if their are any signs of damage. Details of any damage should be written on the consignment form, and should be countersigned by an agent of the freight company. If there is any sign of significant damage, the Purchaser should not accept the freight and should contact the Company as soon as possible.

  5. The purchaser should perform a thorough inspection of the freight within 7 days of accepting it, and any claim for compensation should be lodged promptly with the Company including photos demonstrating any damage.

  6. In the event of a product being damaged in accordance with clause 3, the Company will, at it's option, either:
    1. Replace only the damaged part.
    2. Have the damage repaired, or at the option of the Purchaser provide financial compensation to the Purchaser of an mutually agreed amount.
    3. Replace the product.

  7. In the even of a product being lost in accordance with cause 3, the Company may take up to 14 days from the day the loss was reported to attempt to locate the product. If the product cannot be located within this time then the Company will supply an equivalent product to the Purchaser and freight it to the original delivery point without charge to the Purchaser. If an equivalent product cannot be provided, then the Company will refund the Purchaser the original purchase price and the freight cost (the insurance price is not refundable). If the lost product is subsequently recovered it will be returned to the Company.

Warranty Against Defects

  1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  2. Legislation may imply warranties or conditions or imposes obligations on the Company, which cannot be excluded, restricted or modified in relation to consumer goods.

  3. All products sold by the Company to consumers are warranted for a period of 1 year from the date of original purchase against defects in workmanship or materials.

  4. To the full extent permitted by law, but subject always to clause 2, products are not warrented for commercial use as they are designed and manufactured for recreational use.

  5. To the full extent permitted by law, but subject always to clause 2, the warranty will not apply where damage or defect occurs due to:
    1. Commercial Use
    2. Accident
    3. Freight damage
    4. Animal attack
    5. Fair wear & tear
    6. Pollution
    7. Misuse, neglect or abuse
    8. Mildew, mould or rust
    9. Extended UV radiation
    10. Storm damage or other acts of God
    11. Unauthorised repairs made or attempted
    12. Unauthorised alterations made or attempted
    13. A failure to follow the instructions provided either with the product, or by email, or on a Company website

  6. The Company cannot be responsible for products not inspected or conditioned according to the instructions provided either with the product, on our website or by email. Canvas products must be cared for as specified in the "Caring for Canvas" guide.

  7. To the full extent permitted by law, but subject always to clause 2,
    1. The Company will not be liable for any loss, damage, injury, loss of profits or revenue, or any indirect or consequential loss or damage resulting from use of the product.
    2. The aggregate liability in respect of all claims under the Warranty shall not exceed the purchase price of the product.
    3. Only the parts that prove to be defective during the warranty period will be repaired or, at the option of the Company, replaced.
    4. The Company may, at it's discretion, offer the Purchaser financial compensation instead of repair or replacement. The Purchaser is under no obligation to accept this offer, and may require the Company to fulfil it's obligations under clause 5c. Should the Purchaser accept the offer, the companies obligations under clause 5c in respect to the particular claim shall be deemed to have been completed.
    5. The Company excludes all other warranties, conditions, terms, representations and undertakings whether expressed or implied.

  8. Should a repair become necessary during the warranty period then:
    1. A detailed claim should be submitted to the Company by email to along with photographs showing the nature of the damage or defect.
    2. A Return Authorisation Number must be obtained from the Company prior to any returns.
    3. The product (or relevant parts) should be returned to the nearest Company Service Centre.
    4. The Company may, at it's discretion, require the return to be made to an authorised third party repairer closer to the customer.
    5. To the full extent permitted by law, but subject always to clause 2, the Company will not refund, or be responsible for, any freight, transport or insurance costs associated with the return of the product.

Lay By Agreement

  1. A Lay By Agreement is where a Purchaser agrees to pay the Company for a product in at least 2 installments.

  2. Legislation may imply warranties or conditions or imposes obligations on the Company, which cannot be excluded, restricted or modified in relation to consumer goods.

  3. The Lay By Agreement must be completed within 6 months of the date of the first installment by payment of all amounts owing.

  4. A minimum of one payment must be made every month from the previous installment. Payments may be made more frequently if the Purchaser chooses.

  5. The termination charge will consist of an administration cost of $100 plus a holding cost of $10 per week elapsed since the date of the first installment.

  6. The Purchaser has the right to terminate the Lay By Agreement at any time. The termination charge will apply in this instance.

  7. If the Purchaser fails to make an installment payment on time, or fails to complete the agreement in the specified time, this agreement may be terminated at the discretion of the Company and the termination fee will apply.

  8. Following the termination of this layby agreement:
    1. If the installments paid are greater than the termination charge, the Company will refund the difference to the Purchaser within 7 days.
    2. If the termination charge is greater than the installments paid, the Purchaser will pay to the Company the difference within 7 days.

  9. The Company may terminate this agreement and refund all installments paid by the Purchaser if the goods are no longer available due to circumstances outside the Companies control.