TERMS & CONDITIONS
This item is hand-crafted and may contain slight
imperfections, so if you are a perfectionist this item is probably not for
you.
Colour may vary slightly from the photo.
PAYMENT INFORMATION
International Customers
Overseas customers are requested to pay by PayPal.
Domestic Customers
For Australian customers I accept PayPal, bank transfer,
money order and personal cheque.
Pick up is also fine and is free of charge, but you will
have to organise a time that suits both of us as I work from home and I’m
not always here.
Late Payment
I am lenient with payment; however I would like some
communication from you letting me know when you are planning to pay. I
understand that things come up and there are all sorts of problems facing
us in life, but if I haven't heard from you by a week after purchase, I
will send you a payment reminder. If I still haven't heard from you after
another week I will open a dispute to retrieve my fees and then re-list
the item.
MULTIPLE PURCHASES:
If you are
purchasing several items from us, wait until the last item closes.
Request a
single invoice with discounted shipping
RETURNS
& REFUNDS
I do offer a refund if items are returned to me within 14
days, however I do not refund postage costs unless the item is defective
or I have sent the wrong item by mistake.
If you are not satisfied with your item, please email me
with your concern before returning it.
FEEDBACK:
-
We encourage you to check our
feedback to see what other
buyers think of our products and service.
-
We leave appropriate feedback once a transaction is
totally complete - which means after you have indicated you have
received your purchase.
I aim to please my customers. If for some reason you are
unhappy with the service or item, please be courteous enough to contact me
first before leaving neutral or negative feedback. All problems can be
solved as I’m here to help.
COMMUNICATION:
We answer
all emails that we receive promptly, usually the same working day.
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