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Payment Information

We only accept payment by Paypal; providing an extra level of security so that you can shop safely.Payment is expected within 3 days of purchase. We cannot guarantee availability of product if we do not receive payment within 3 days.All of our photos are of actual items. Actual colors may vary from the color on your screen due to monitor color restrictionsCancelations: Your order will be processed immediately. If you change your mind after payment is confirmed we will do our best to cancel your order, however Vinek Living cannot guarantee the cancelation.

Shipping

Most orders are shipped out within one business day. Your order will be shipped out via one of our participating partners, which include UPS, USPS, FedEx, DHL, among others. At this time, we only ship to physical addresses that are located within the 48 contiguous states of the United States of America. We are unable to ship to P.O. boxes, APO or FPO addresses, or international addresses.Once we have confirmed that your order was picked up by the shipping carrier, we will update the tracking information through eBay.Please make sure to provide the correct shipping address during checkout as the address cannot be changed after checkout. We are not responsible for any incorrect or undeliverable addresses.Unfortunately, due to the nature of our business, we do not allow local pick up or combined shipping. We apologize for any inconvenience that this may cause.

Returns Policy

For your piece of mind we offer a 30 day Money Back Guarantee with every item sold at Vinek Living. Our aim is to we will resolve any problems such as damaged, not as described, missing parts, and lost items as quickly as possible. If you have any issues with your purchase, please contact us through Ebay and we will respond within 48 hours. There is no problem too big or small for our customer service team, so please contact us before leaving negative or neutral feedback. Returns Policy Conditions: Our default return policy is full money back refund, however an exchange or replacement will be offered upon buyers request. All product exchanges must be in 100% brand new condition Please contact us within 7 days if you receive a damaged item. Vinek Living will handle claimant filing on behalf of buyers for damaged or lost items A 15% restocking fee may apply to “Change of Heart” returns Remember, is you have any issues or questions just contact us through Ebay and will respond to you within 48 hours. For your safety and satisfaction, we offer a 30 day return policy all of our products.

Contact Us

At Vinek Living customer satisfaction is our primary goal, so if you have any questions or problems, please contact us through Ebay’s internal messaging system and a customer service representative will get back to you within 48 hours.For us, customer satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding your expectations. Our customers take centre stage, and we are continuously re-evaluate the quality of service that we provide. If you have any suggestions of how we could improve, please let us know by contacting us through Ebay’s internal messaging system.We want you to have a great shopping experience, so please contact us before leaving negative or neutral feedback to see how we can help you.
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