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Viparo is an online fashion retailer who specialises in
selling premium quality leather garments and accessories. Click here to find out more at our About Us page.
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If it's listed up on our eBay store, then we've got it! You
can easily navigate through our men's and women's styles through
the left navigation menu. Browse through our New Releases or ON
SALE items to find the latest and greatest deals available. Each
product listing page also has recommended products and
categories which you can browse through to find just the perfect
garment for yourself!
You can refine your search by gender, item type and size using
the search box located at the top left. Even better, if you know
the name of the product you're looking for, simply use our
search bar to find exactly where it is.
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Everything you need from us is just a few quick clicks away!
Viparo is strictly online only. You can browse through a wide array of products by using the categories
in our menu or searching through the search bar on the top left. Our eBay store
is open 24/7, 365 days a year, so avoid the queues and hassle of
travelling as we ship direct to you!
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That's easy! On the left side of the page you can sign-up to
our Newsletter where you can join our exclusive list where
you'll receive the latest news, product releases, sales and
promotions that we have available.
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Viparo's are always on the ball! We release new styles every
month. Unlike traditional fashion brands releasing on a
season-to-season basis, at Viparo you'll be sure to see new
designs all the time!
We also have a lot of classic cut timeless styles, which are
staples for your wardrobe, all priced very affordably so be sure
to check them out!
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Our sizing is based on Australian standard sizing however
each garment has it's own set of measurements so please check
with the sizing chart thoroughly to ensure that when the item
arrives it fits just right!
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Generally, we recommend for our customers to compare the
measurements provided on our listings to a comparable garment
that they already own and fits well, that way you can be sure
that when your Viparo garment arrives, its just the perfect
fit.
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Our listings contain all the information you require about
each individual garment. This includes a brief garment
description, a specifications table describing the colour,
material, condition and RRP price of the garment, and lastly a
detailed and accurate sizing table.
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All available colours will be mentioned in the garment
description. Viparo garments come in a range of sizes between XS
XXL for mens and 6 16 for womens. If you have any specific
colour or sizing requirements, please enquire with us and well
be happy to help.
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We generally have a mix of Auction and Buy It Now listings
available for each individual garment. For your chance to win a
jacket on auction, our auction days are Tuesday, Thursday and/or
Sunday.
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We accept a number of different payment methods therefore
there shouldnt be any issues with this. PayPal is our most
preferred payment method via eBay, simply because its instant
and safe for both buyer and seller. We also accept credit card
payments through our website at: http://www.viparo.com.au.
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Exchange rates fluctuate frequently, therefore the best way
to get an approximate conversion in your own currency is through
XE at http://www.xe.com. Also if
youre logged into your own countrys eBay website, there should
be an automatic currency conversion shown just below the price
of the item at the top of the listing. When making payments via
PayPal, the payment will be processed in the listing currency
(normally in AUD), and PayPal will automatically calculate any
relevant currency exchanges.
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If youd like to purchase more from our eBay, please dont
complete checkout until youve completed all your purchases.
That way we can amend your total invoice to reflect the best
possible combined postage discount for your order. You can
contact us and let us know once youve completed all your
purchases and well arrange to invoice you accordingly.
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The PayPal eCheque payment method can be likened to your
traditional paper cheque, which takes several days (usually 3-7
days) to clear into our PayPal account. We only ship your
item(s) out once the full cleared payment has been received. You
can also double check all these details through your PayPal
account by clicking the on the Transaction Details to view the
Estimated Clearance Date of your eCheque payment.
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Wherever youre located, from Albania to Zimbabwe, were
confident that we can get your Viparo garment to you! All the
relevant shipping prices are located in the Postage and
payments tab located on the listing.
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There are no hidden postage costs at Viparo whatsoever. We
calculate the postage costs based on the actual weight of the
parcel and what the relevant shipping company charges us. We
only add an additional $1-2 on-top to cover the packaging
materials and handling/labour charges.
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Of course we do! We always reward our customers who purchase
multiple items by combining the postage costs to make it as
cheap as possible. Were able to do this as postage costs are
calculated by weight and if it fits into the parcel, it sends!
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We use a variety of different postage methods depending on
your address. Generally if youre located within the
metropolitan areas of Sydney, Melbourne and Brisbane we use
Fastway Couriers. All other addresses are shipped out via
Express Post with all deliveries taking between 1-4 business
days within Australia.
If youre an overseas customer, we ship via Registered Air Mail
(insured), which generally takes 3-12 business days to arrive.
International parcels shipped via this method are trackable via
your local post offices website once the parcel arrives into
your country. Since Australia is located half way around the
world for the majority countries in North America and Europe,
shipping prices are quite high, therefore if youd prefer
shipment via EMS or step-by-step trackable courier, please
contact us for a quote.
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Deliveries are made every business day by 3pm. All orders
received before 1pm will be dispatched on that day. Delivery
within Australia takes between 1-5 business days to arrive,
depending on your address, and delivery to an International
address takes between 3-12 business days.
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If your payment has been received and successfully cleared
into our bank or PayPal account we will immediately ship your
item to avoid any delay receiving your item. You shall receive
e-mail notifications on both occasions to ensure youre
up-to-date with the status of your order. All e-mails will be
sent to the registered e-mail address listed on your eBay
account.
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We only ship orders out via secure, insured and trackable
delivery methods. If you require the tracking number for your
parcel, please contact us and well provide you with as much
information as possible about your parcel. For all international
customers, deliveries are made via Registered Air Mail which are
only trackable via your countrys local postal service once the
parcel arrives in your country.
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Every item that is dispatched can be tracked as we only use
safe, insured and trackable methods of delivery. If you feel
that delivery is taking longer than expected, dont panic!
Simply contact us and well do our best to provide you with the
most up-to-date tracking details available.
In the event that a parcel is lost or delayed, well take it up
directly with the delivery company and send out a replacement
immediately (if available), so you have absolutely nothing to
worry about. Well do the rest!
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As per the The Trade Practices Act listed by the ACCC,
unfortunately we DO NOT offer refunds under these circumstances:
- If you simply change your mind or
- Make a wrong decision.
You can choose between a refund, exchange or store credit
where:
- Garments are faulty;
- Have been wrongly described;
- Are different from a sample shown to you OR
- Do not do what theyre supposed to
For items purchased on Auction, as listed in The Trade
Practices Act by the ACCC, the goods are NOT covered by statutory
rights.
That being said, Viparo always strives 100% customer satisfaction,
therefore please contact us directly and we will endeavour to
resolve any issues or concerns you may have.
For further information, please refer to the ACCC website here.
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We rarely have any customers that are dissatisfied with
their purchase as we are generally very transparent with our
product descriptions, and attempt to provide the best customer
service possible. However, in the event that you wish to return
something to us, please read our returns policy here.
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We always strive to ensure that this never happens, but
human error is definitely possible as shipping many orders
daily, therefore in advance, wed like to apologise for any
mistakes made. That being said, well attempt to swiftly amend
your order and ensure that we cover all return postage costs.
If this does happen, please contact us immediately and well be
sure to send the correct item out immediately.
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We are fairly thorough with our measurement descriptions on
each individual product listing to ensure that all our customers
are well informed of the sizing prior to their purchase. We
strongly recommend our customers to compare the measurements
provided to a similar garment that they currently own, to ensure
the garment fits on arrival and to avoid any lengthy exchange
processes.
That being said, we happily exchange for different sizes in the
event this does happen, however buyers will be liable for all
return postage costs. For Australian customers, return postage
via an Express Post satchel is the safest and fastest way to
perform an exchange. Please include a spare satchel inside the
package, which well use to get your exchange sent out to you
without further delay.
For all international customers wanting to perform a sizing
exchange, buyers will be liable for return postage costs,
however please contact us to get a quote on postage for your
exchange so we can find the safest and most cost effective
delivery method back to you.
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We're fairly confident that you should never encounter this
problem as we thoroughly check all garments prior to dispatch
for any faults or imperfections, and if any, we clearly list
them on the item description page. In the rare event that you do
receive a faulty item, please contact us with the following
details:
- Your eBay username
- Specific details of the fault
- Pictures of the fault if available
- If you'd prefer a replacement or a refund
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If you're waiting on an exchange or replacement, we'll have
it dispatched out within 1 business day upon receipt of your
return, permitting the replacement is available in stock. You
shall receive an e-mail notification once your return has been
received and your exchange/replacement has been dispatched.
You will not be charged any postage costs for a replacement
garment due to a fault or something that's our mistake, however for all exchanges, buyers will be liable for all return
postage costs. The expected delivery time will be the same as per
your original order.
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Return postage costs are only refundable if the garment is
faulty, or if there was a mistake with your order that we're
held responsible for. For all exchanges, buyers are liable for
all return postage costs.
To get your exchange out to you in a timely manner, we
generally ask our customers to provide a self-addressed return
satchel included in the return with a small note stating your eBay
ID, Item Number and Exchange Size/Style Request. This way we can
get your exchange out to you immediately.
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Please contact us prior to considering leaving negative or
neutral feedback as it's at our utmost priority to ensure that
all our customers are 100% satisfied with the purchase and
service they've received. The Viparo team always has our
customers as the #1 priority, so we're confident that we'll
resolve any issues or concerns you may have and ultimately
provide a positive outcome.
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